Xanadu - Sidebar Discussion not have badge count in Next UI

Horakhty
Tera Contributor

‎05-13-2025 09:12 PM

I'm having a strange situation:
I enabled the discussion sidebar for Next UI and it works, but the problem is that even though the user has unread messages, the discussion icon doesn't show the number of unread messages for the user.
Has anyone encountered this situation before, and how to fix it?

Horakhty_0-1747195926055.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-14-2025 08:21 AM

Hi @Horakhty 

 

Might be helpful

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1790727

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Maddalena
Tera Contributor

‎06-24-2025 08:08 AM

Hello @Dr Atul G- LNG , 

I have another issue regarding Sidebar Discussion. 

Read this:

https://www.servicenow.com/community/csm-forum/create-a-sidebar-discussion-button-missing/m-p/329896... 

Could you help me please?

 

Maddalena

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Maddalena

‎06-24-2025 08:37 AM

i am replying on other thread please close this thread.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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