Xanadu - Sidebar Discussion not have badge count in Next UI

Horakhty · ‎05-13-2025

I'm having a strange situation:
I enabled the discussion sidebar for Next UI and it works, but the problem is that even though the user has unread messages, the discussion icon doesn't show the number of unread messages for the user.
Has anyone encountered this situation before, and how to fix it?

Dr Atul G- LNG · ‎05-14-2025

Hi @Horakhty

Might be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1790727

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · ‎05-14-2025

Hi @Horakhty

Might be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1790727

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Maddalena · ‎06-24-2025

Hello @Dr Atul G- LNG ,

I have another issue regarding Sidebar Discussion.

Read this:

https://www.servicenow.com/community/csm-forum/create-a-sidebar-discussion-button-missing/m-p/329896...

Could you help me please?

Maddalena

Dr Atul G- LNG · ‎06-24-2025

i am replying on other thread please close this thread.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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