Create a sidebar discussion-button missing

Maddalena
Tera Contributor

Hello everyone, 

I'm trying to start a sidebar discussion in the Next Experience, not starting from a record. the fact is there isn't a button that gives to me this option. In the ServiceNow documentation I found this link:

 https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/conversati... 

that shows this button in the Yokohama release, but in my PDI there isn't. I tried also in the Xanadu release. 

Maddalena_0-1750775371870.png

Could anyone give me some tips?

Thank you, 

Maddalena

9 REPLIES 9

Roshnee Dash
Tera Guru

Hi @Maddalena 
Please refer
https://www.servicenow.com/community/developer-forum/xanadu-sidebar-discussion-not-have-badge-count-...

https://ucsdservicedesk.service-now.com/services?id=kb_article_view&sysparm_article=KB0034962

Your feedback makes the community stronger! If you found this helpful, marking it as the correct answer helps others.
Stay awesome,
Roshnee Dash

Maddalena
Tera Contributor

Hello @Roshnee Dash , 

it is quite helpful but not helping for my issue. Could give me other advice?

 

Maddalena

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Maddalena 

 

I can see in my PDI like thsi:

 

DrAtulGLNG_0-1750779381027.png

 

 

are you referring same? please repair or update this plugin once

DrAtulGLNG_1-1750779556774.png

 

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Dr. Atul G. - Learn N Grow Together
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Hello, 

give you a screenshot:

Maddalena_0-1750838563468.png

Maddalena