Create a sidebar discussion-button missing
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06-24-2025 07:32 AM
Hello everyone,
I'm trying to start a sidebar discussion in the Next Experience, not starting from a record. the fact is there isn't a button that gives to me this option. In the ServiceNow documentation I found this link:
that shows this button in the Yokohama release, but in my PDI there isn't. I tried also in the Xanadu release.
Could anyone give me some tips?
Thank you,
Maddalena
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06-24-2025 07:40 AM
Hi @Maddalena
Please refer
https://www.servicenow.com/community/developer-forum/xanadu-sidebar-discussion-not-have-badge-count-...
https://ucsdservicedesk.service-now.com/services?id=kb_article_view&sysparm_article=KB0034962
Stay awesome,
Roshnee Dash
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06-24-2025 08:06 AM - edited 06-24-2025 08:10 AM
Hello @Roshnee Dash ,
it is quite helpful but not helping for my issue. Could give me other advice?
Maddalena
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06-24-2025 08:39 AM
Hi @Maddalena
I can see in my PDI like thsi:
are you referring same? please repair or update this plugin once
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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06-25-2025 01:03 AM
Hello,
give you a screenshot:
Maddalena