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create child case From Parent case by updating all the fields Values from Parent table

Vamshi Krishna2
Tera Contributor

‎01-04-2023 02:01 AM

Hi, whenever a user wants to create a child case from a parent ticket using a related list, after clicking on new the child ticket should show the values from a parent Ticket. this can be done by using the business rules. then in when to run, what condition I can select?

VamshiKrishna2_0-1672826374053.png

when I select new I want all the values from 2017 to the child case.

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