agent workspace
hi i have one agent workspace and in title i need case number and below it i need short desrciption. how do i configure it. i checked in header workspace and over there its showing to select one primary field.
Forum Posts
File Attachment field type making mandatory via UI Policy not working
Hi Team,At table level I have file attachment field. This field should be visible and mandatory based on other field value. I am making this field as mandatory and visible via UI policy. So till here its working fine, file attachment is visible and b...
Excel downloaded from service portal showing mismatched data
below is snapshot where contact columns highlighted as these data in 7 row from snapshot of excel should be under Tenant columns instead of contact columns.below is script used to get data and push into excel after excel download button is clicked to...
Bulk access request
Hi Team,We have a requirement, where we want to automate the bulk request of providing access.We have an e-form to provide agent access and add to groups,so for bulk, the users attach the template.But now we have to automate it.How can this be done.A...
DurationCalculator : calcRelativeDuration(String relativeDurationID) not working at all in SNOW
The below utility is not working in SNOW. https://developer.servicenow.com/dev.do#!/reference/api/washingtondc/server_legacy/c_DurationCalculatorAPI#r_DC-calcDuration_N:~:text=00%3A00%22)%3B-,calcRelativeDuration(String%C2%A0relativeDurationID),-Cal...
Knowledge bases order in CSM portal.
Hi Guys, I want to reorder the below Knowledge bases. Currently it's ordered Alphabetically as u can see below.However as per the requirement need to reorder these KB (For example :- Getting started being the first KB) . I've tried changing the Order...
While trying to update the Affected CI field in task table, getting an error
I have an activity to update Duplicate CI's with correct CI's in all the task, so I was trying to update the task table via update all, it allows me to update, but the moment I click on update, it returns information:Multiple updates did not update 4...
Use custom UI action in playbook process activity
Hi, I have a scoped application where I have created a custom UI action button. How can I have the user form activity in my process /playbook also display the UI action button and then perform the necessary actions like confirm/reject? Thanks
where you can edit the HOME of an agent in servicenow
Where can you edit the HOME of an agent in servicenow? To be more specific, edit the list of Assigments so that not only those assigned to me appear, but also those of the group to which I belong.
Engagement messenger - virtual agent chat not loading
i've embedded engagement messenger in my website and also have enabled virtual agent chat. The virtual agent works fine when clicking on the 'start chat' and when there are no notifications, however i notice that whenever there are notifications/new ...
Skills Management - remove URL parameters for department
How do I disable the department/parent_department parameter for users listed in the CSM or HRSD Skills Management module/page? Currently, the Skills Management page (where the manager assigns skills to users in the tile format) enforces parameters fo...
How to create the same gaided tour on multiple records in CSM configure workspace
We would like to know how to create the same guided tour for the four records in the image below.Please remember me.
CSM/FSM configurable workspace
I'm attempting to adjust the form layout in the workspace view of configurable workspace, but the changes I make are also affecting the agent workspace case form. Is there an alternative method to modify the case form in the configurable workspace?
Please help, how to control workspace list by roles?
Dear Experts,I am new to Servicenow and English. Sorry for my poor English.Is it possible to control the display by role in the workspace list?Thank you, brothers.KAi
Adding an e-signature to a field on a Catalog Item
I am creating a Catalog Item that contains a Signature field. I would like to an e-signature verification to that field. Is this possible and how do I go about this? Thanks in advance!
