Hi everyone,I am working on the CSM Simulator tasks and I am having trouble with task 12: ABC Corp would like to leverage Targeted Communications to contact all owners of Acme KX Series KX5000 devices.As an Admin, create a new recipients list named “...
HI Team, I have created a custom action in flow designer as below:Line no 13 'u_account' is a list collector field.Line no 14 I am getting list comma separated Names of accountsLine no 17 is printing 18 account names which is correct.Line no 20 is w...
Hi Team,Kindly help me in resolving the below issue:I have created a flow wherein trigger point is Creation of record in a custom table which has 3 fields(Contact, which is a reference field, Accounts which is list collector and Responsibility which ...
GenF20 Plus Study - A clinical study involving 61 participants has demonstrated the efficacy of the GenF20 Plus formula. Results revealed a notable increase in IGF-1 levels by 28% within a mere 12-week period. This finding underscores the potency and...
Hello. I wonder if there is anyone in this community that uses both ServiceNow CSM for customer service and the Genesys system within their support center.If so, I would love to set up a brief conversation to learn how you are utilizing both systems ...
Incident task is getting created twice from my BR. Please find the script below: (function executeRule(current, previous /*null when async*/ ) { if (!current.isActionAborted()) { var incGr = new GlideRecord('incident'); var Called...
Need to calculate the onhold time for a particular task. So I created a field 'On hold time' which contain the time when the ticket got onhold. So my plan is to get the difference of onhold time and current updated time, so I can populate the value o...
Hello All , We want to Hide and Show certain choices based on a Product. We have tried achieving the same with the help of OnLoad Client script, but no luck. Below is the script written for the same.Any suggestions/help would be greatl...
Hello Everyone,I have Built a Custom application now i need to leverage the CSM capabilities to the custom application that was built. So how can i achieve the Functionality? Should i need to build the same application again in my system or there are...
Hi AllI have created a UX List "All Cases" but when I open on the workspace sometimes it shows "All%20Cases" as shown in the below. As it is simple UX list configuration, what might be causing this issue ?
Hello Everyone,I am looking at a use case where every order that gets submitted should gets approval from users based on their roles i.e. only users who have role xyz should be the approvers of the record. The 'Ask for approval' action in flow design...
Hello everyone, thank you for response. i am quite new to ServiceNow please help me.when i add lot of menu item inside the Widget Header menu the widget ui get ugly and it doesn't look.in the above image you can see.what i want is, how can i can i co...
Hello Everyone, I am trying to show only selected users on a reference variable.Can you help me with the reference qualifier please. I have the query of users who need to be displayed.
Hi All, I have a requirement to set Change request field value called it as onhold check box to false when relative case state is changed from awaiting info to inprogress and here 2 applications are in different applications scope and we are actuall...
Hello dear colleagues,I would like to know how I can group all the alerts that meet a specific condition, step by step with an example. Additionally, I also need to know how I can do it in the case of a monitored cluster. Thank you in advance.
