This has got to be a fairly universal challenge, and I'm curious how others have handled it. I work in a regulated industry, and we had a recent audit finding of "you lack objective evidence that a submitter has signed off on your resolution before ...
Hi All, We are trying to push the comments to Webex through REST message, what we had observed is that when we add the comments added from portal it is showing in case form but not fetching them to push the comments to Webex space but through form an...
Hi All, There have been comments been added to the ticket through emailWe are working to pass the latest comments to the Webex space through POST HTTP Method.The content-type of the HTTP Method is application/JSONBut it is throwing an 400 status erro...
Hi all, I cloned a simple list widget to show list of records of a custom table in service portal . It is displaying. , in the custom table records there is a reference field (sys_group). Now the requirement is if the current logged in user is belon...
On the Purchase Order Table I want to show the functionality called "receive" on custom made Status on the Purchase Order form, Receive UI action ideally OOB works when the state is "Ordered" but I want the receive UI action work when Status is "Appr...
Hi Team,We have an OOTB reference field 'Account To' on Account Relationship table. There is already a advanced reference qualifier written as below which works fine but we need to restrict below to only show parent accountsjavascript:var ret='...
Hi Team, In customer_account table we have a field called as 'Partner'. When we scroll down to the related list of account form, we see a related list called as "Account Relationship", in that we see a "New" Button. Requirement is when an account is ...
I have a requirement to change the label of the "Submit" button to "Punch Time" in a specific record producer. How can I do that?
Hello everyone, I'm currently exploring Service Portal and I have a requirement to integrate a UI Builder page within it. Is there a way to embed a UI Builder page inside a Service Portal widget and facilitate communication between the parent (Servic...
Hello!how do i hide a Service Catalog item on Service Portal but make it available via a url?, Right now when i make hide it on Service Portal it gives me a invalid item error when i try to access it via a url.
Hi guys! I'm trying to use the preferred language of the user who opened the incident. In my test, I'm receiving the correct preferred language, "es" or "en", but the translation is not occurring as I expect, because it's not translating to the user'...
Hi All, Document Services allows to either upload a file directly or use a link to store the files on ServiceNow platform.In both the cases, files are stored on the platform. Is it possible to leverage Document Service module features e.g. version co...
ServiceNow CSM instance integration with ServiceNow ITSM instance How can we integrate the Service Request process between the two instance? ServiceNow ITSM instance create different number of catalog tasks for each catalog item so how can we integra...
Hello All, I would like to know the meaning and usage of the "Customer Satisfaction Score" field in the Interactions table.I found this field in the data dictionary and it is marked as read-only. I would like to be able to send the csat score via pho...
Hi Team, Need some insight on below query. I have a dashboard which contains multiple reports. On click of the record, it is redirecting to the backend table but i would like to redirect to the portal and show the details with some static field as co...
