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Field value not visible on form but can be seen in the History audit

gazalagrawa
Giga Contributor

I am using a transform map to update data on cmn_location field. All field values are updating except product and comments. I have put logs in the script and everything seems to be fine. While I went to the history of record I can see the field value changes there but the same value is not seen on form and XML. This is weird behaviour and I am not able to debug this.

2 REPLIES 2

palanikumar
Giga Sage
Giga Sage

Hi,

Is this value blank in list view as well?

If you see in list view then this could be due to an UI Policy of Client script that clears this value

 

Thank you,
Palani

kaushal_snow
Giga Sage

@gazalagrawa ,

 

Most likely issue is a client/UI level override (UI policies, client scripts, form onLoad/afterLoad logic) or a read ACL that suppresses those fields, so I’d disable or isolate UI policies / client scripts temporarily, run g_form.getValue('product') (or equivalent) to see raw data, verify ACLs allow read access, and inspect any business rules or form scripts that might reset those fields after the transform.....

 

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

 

 

 

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/