Create Service Request from Inbound Email and reading attachment data and entering into the request

Deep13
Tera Contributor

‎11-02-2023 01:00 AM - edited ‎11-02-2023 01:01 AM

I have a simple requirement to implement - Detect an inbound email with a specific subject and create a service request. All the details to create a request is added in a excel file, so request's details needs to be read and populated using the excel file that is received through the email.

I have found some documents that suggests using data source to load the data. Is there any way to receive an email attachment (csv, xls), and write the data into a system table without using data source?

 

Thanks in advance for your time and help!

 

Deep

 

 

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Peter Bodelier
Giga Sage

‎11-02-2023 02:25 AM

Hi @Deep13 

 

Your best way is to use data source.
There are probably some JavaScript API's available somewhere to do without, but there is no sense in inventing the wheel again.


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