Hey all, I am having troubling in enabling document viewer for service agents to use in the CSM/FSM workspace on opened record. They are unable to view it. I have installed the Document Viewer.I have tried adding the use document viewer attribute to ...
Hi all, in customer service we have lost the 'type your message here' widget in the activity stream. It still exists for folks on the incident side, but 'cases' do not have it. Is there a place to start looking to restore that functionality so end us...
My team has inherited support of a project surrounding the Walk-up Experience product that was initially set up by a contracted team almost two years ago. Thankfully the product is, for the most part, fully built and ready for use, but the agency it ...
Hello,I am getting a list like ( a, b, c, d, e, f) from GlideAjax in Client script response. If I wanted to add all these options in a choice type field. How will I do that?This is the script I am using, but it's not adding the options. I had checked...
Hello, I have written this client script on catalog variable set.function onChange(control, oldValue, newValue, isLoading) { var at = g_form.getValue('type');console.log('test12 ' + at);if(at == 'Modify Existing'){g_form.showFieldMsg('type' , 'Your ...
I created a footer for our Service Portal. Its rather large so I have the Fixed Footer turned off on the Theme. The problem occurs before a user logs into the portal, the footer rides up to be just under the portion of the visible text because the c...
How do I update an existing Data Source There seems to be no option.Here is the screenshot that I am trying to edit.
Hello all,We are facing some issues in virtual agent provided knowledge article link redirection.CSM: If a Customer Contact asks Virtual Agent for some query, then KB article links provided by VA open up in "/csp" instead of "/csm", even after config...
Create a change Request -> Fill assignment group and assigned to field -> Request approval ->Now it goes request to all the members of the assignment group and users with what role can approve/reject this Requests based on below screenshot. The scree...
If the caller's location is 'London' , assignment group should auto populate as 'London Group'. Here assignment group is reference field.@Ankur Bawiskar @Community Alums @Sohail Khilji can you assist me on this?
Hi All, How to add Response Templates button/Link in workspace level for creating new template ?
How do we add email templates when drafting an email?
How to import all certificates in ServiceNow thorough excel sheet.
Hi, We just installed CSM and noticed that fields that are references to sys_user are not visible to users with "sn_esm_agent"/"sn_customerservice_agent" role but not the "sn_customerservice.self_contributor" role. We know that they are gated behind ...
unable to add child incidents to parent incident.
