Icon in reference Field does not open record. Workspace
'i' button in reference fields on the CSM Workspace do not work.
Forum Posts
How to add attachments to respective cases in csm
hello,I have to move cases and attachments to Servicenow from other ticketing tool.Here how to add attachments to respective cases through import set or API? Can anyone help me with the steps.Thanks in advance..
Best practices for importing quality data
Best practices for importing quality data are: Choose 3 options:Import data on each instance separately Commit resources to ensure clean data Do not consider cleaning data after migration Plan custom solution building for risky dataTest quality of pr...
Catalog Item with date based on Business Days
Hello! Currently we have a catalog item that has a field "decommission date" that needs to be auto-populated based on 5 business days from the day of submission. What would be the best way of accomplishing this?Thank you!
Service Operations Workspace - Customize Record View
Hello, we are working on setting up the Service Operations Workspace. In our organization, we primarily use the SCTASK as the ticket with all the details, including additional comments to the user by adding the requested_item.additional_comments fiel...
Resolved! Plugins
Hi,Can someone help me with steps to install CSM application in PDI?
Double documents getting uploaded after submitting a case
Hi all,When I am submitting a case with attachments in it from a catalog those attachments are getting updated twice.can anyone guide me with this. Thanks.
Resolved! Logic to force purge all field values OnCreate
Hi Team, A recurring issue in our environment is something will have the Case [sn_customerservice_case] table filtered to 'assigned_to' IS "[X]" or 'Account'//'Company' IS "[Y]" , and then they will click the [NEW] UI action button on the Case table ...
Agent assist workspace copy resolution not works for some user
In CSM Workspace - Agent assist option copy resolution not working for some users Is there any role restrict ?
How to change the colour of "Create Case" RP in CSM portal home page ?
Hi All,Actually i want to change the color of "Create Case " RP in the CSM portal page to green and as well need to change the color of "Submit " button as wellPlease help me to achieve thisThanksRamu
Resolved! How Can we show outage information on customer service portal like we see in service portal?
When we create an outage, we can see outage details in current status widget on serviceportal. Same way, i want to display the outage information on customer service portal for the customers to communicate the outages to customers. Also, i need to di...
Without filling the Resolution Code & Resolution Notes,the state is changed to resolved in Workspace
For an incident, without filling the Resolution Code & Resolution Notes, the state is changed to resolved in Configurable Workspace.
Why the link was not redirect to correct portal url ?
Hi All,Actually we have ootb case notification ,in the notification in body we have one link that redirects to that particular case in the CSM portal , but when i click that link it redirects to me different URL page like below Notification body like...
Resolved! what to choose like CSM, Service portal, Virtual agent any other in demand products.
Hi,I have completed ServiceNow ITSM , can somebody please help me out what other products I can choose like CSM, Service portal, Virtual agent any other in demand products.
A widget to display Account details of the Logged in customer in CSM Portal
Hello all, I hope you're doing well! We have a requirement to create a 'My Account Team' page in the CSM Portal where customers can view their account details and contacts. I've created a custom widget for this purpose, but it's not functioning as ex...
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