In order management how to create model category in product model.
In order management how to create model category in product model.
Forum Posts
Adding two duration fields
I have two duration fields and i want to add the values in those two duration fields and then display the result in hours. How can i achieve it?
RITM Comments are not flowing to task
Hi Team, I am having a wierd issue where in if I post a comment on RITM as 'hi' then it is not flowing to catalog task. Again if I post any thing other than 'hi' the RITM is cascading the comments to catalog task as expected. Can someone please assis...
What is the difference between users and contacts
What is the difference between users and contacts? I have a list of contacts which i thought where part of the user list, when I try to create new users it's creating duplicates.
Public Form
Is there a way with a free developer instance to make a public form? When I mean public form I mean like google form level of accessibility where I can send someone a link and they can fill out the form. For example, can I make my record producer be ...
Login redirect
I need to have all users that have the snc_external role to be redirected to the /cp. I am including my spEntryPage script. All users are still being redirected, regardless of role to the SOW. Is there something wrong with my script? /** * * Servic...
Resolved! REST Message
Hello. All How to Securely Passing User ID and Password in RE...
Resolved! Modify the action of the Post button on Journal fields
I have a use case where on certain forms I need to require users to include a heading for lack of a better term in this forum. Using scripts I am able to do this when the form is saved without issues, but if the Post button is clicked it bypasses th...
Copy some fields from interaction to case record
Hi All, I would like to edit the 'Create case' button from Interaction table in WorkspaceI would like to copy some data from interaction to case record when I create case. I found that the Ui action record of Interaction table is inactive. But I'm no...
Create a popup window for UI Action button to close similar tasks with matching Short Description
Hi All, I have a requirement where I need to provide a "prompt"/"Popup" Window when the user closes the order task through UI Action Button on the form, below are the requirements details. 1. If there are multiple Order Tasks with same "short descrip...
Resolved! Change request Table
How to create a relationships between catalog task and change request table?
Populate Short Description on Interaction record
Hi Experts,Requirement: I would like to populate a short description on the Interaction record with 1st message/text entered by the end user. How can I achieve this requirement? Or an alternative solution I can propose? I found the below community li...
What does the 'route' field signify in the UX screen condition?"
Can someone explain what the 'route' field is.Also, if I want to conditionally render a UX screen based on a field of the Incident table, how can I accomplish that?
has anyone implemented industry data model ?
Hi experts, I am looking for help if anyone has implemented industry data model on top of existing customer service management?
Resolved! Issue with REST API
Hello, I'm currently working on integrating ServiceNow with an external system using REST APIs, and I've encountered an issue. I'm making a REST API call from ServiceNow to fetch data, but it's returning unexpected results. Here's a snippet of my cod...
