Hi Community, We are integrating the SNOW to third party applications. whenever any case is created in XYZ application we are creating the same case in ServiceNow and based on operation performed in SNOW we are updating. The issue we are facing is wh...
I am running PDI on Vancouver release. I installed com.snc.csm_proxy_contacts plugin and after its installation, the new application manager has stopped working, whereas the classic application manager is working fine.In the new application manager, ...
In an email sent to user, they are provided with a link to click here for further process. On click of this link i have to open a mail to reply to the previous mail from where they navigated. Do we have any solution for this to provide a link in abov...
I have a requirement where i need to provide a link to open content in a mail. This link contains subject and body in which body is a table with key value pairs. How can i send the user to fill the details of requested keys with already predefined fo...
How to send email to all Group member in CC. in email Notification .Please tell the Email script for that . Please suggest .
need to filter out the duplicate records for incident _SLA report.when we reopen the ticket new SLA will be trigger for the same incident and we are getting duplicate records. could you please let me know how to set the conditions
I am not getting load demo data check box while installing a plugin ? i did cross check with another PDI too facing same issue over there. Can i get why its happening so is there any possibilities to get demo data after installing plugin??
I have created a new contact but I am not able to add the customer and customer admin role.These roles are not showing in the bucket.Need Help?
Hello, We have been working on a complete revamp of our company production instance. This is from a complete Service Portal makeover, new flows, fulfiller form layouts, assignment rules, UI policies, etc. We have been creating update sets over the...
Hello All - Question about Ribbon Configurations.in screenshot Below in yellow circle you will see that the consumer initial is set in the circle and name is displayedI configured the ribbon on the Case table and inherited it to all tables that ext...
HI, I am Trying to change The Assigned To Person in Workspace Who belongs to the same assignment group but it is showing error message like below. Can anyone please help me on this.This is related to Case(sn_customerservice_case). Thanks,Ravichandra
Hello, We are attempting to add an "Account" field to the task_time_worked table that pulls the account from the associated case. What would be the best way to populate this field for all existing and future records? Thanks!Joseph
I'm hoping you experienced CSM implementers can help me (as a newbie) think through a design for my situation.Our organization is tasked with setting up a case management system (focused on safety i.e. hazards/accidents) for multiple independent orga...
Hello Everyone, I am trying to update one of the table record in the UI Action of Customer Service Management application. It's working as expected in the native/default UI of ServiceNow and I am performing both client side and server side operations...
I would like to restrict the users who access the report list cases from dashboard. The users will not able to click on filter(breadcrumb) to access all the cases, they are only able to see what they have access for. So, basically the users will not ...
