Created a record by inbound action but not showing in list or Target field

[Prudhvi Raj Y]

Hello Team,

I have created a inbound action, when I send an email the inbound action is creating the case record which I can see on the email logs but the same record is not visible on the list or on the target field

Below is the script I'm using.

Please let me know if something is wrong in the process.

Thanks,

Prudhvi

[Prudhvi Raj Y]

Hi Sebastian,

Yes, I can see valid data on the target table and a sys_id on the instance field which is not exists on the target table.

Thanks,

Prudhvi

[Sebastian Tisc1]

Just to be sure, can you check the deleted record table if the record was for some reason deleted? If you have the admin role (and there is no domain separation or a similar solution) in place, you should either see the existing record or it has been deleted. 

[tuanhung136]

Hi all, is there any update? I have the same problem and still can't find the solution

[ajaythokala]

Hi,

If the case is getting created but you are not been able to view, there might be a chance of some query business rule effecting. Please check.

Regards,

Ajay Thokala.

[Meghana K_P]

Hello  @Prudhvi Raj Y 

 Did you find solution to this issue? I have same issue.