CSDM/CMDB Example Structure

Justin Wenner
Tera Expert

‎04-29-2025 07:26 AM

Hello,
i would like to capture all our services, applications and servers into ServiceNow. My Goal is to hold the servicenow thinking and do not any customized structure.

 

At the bottom you find examples from my Miro Board. Can you please take a look and give us your opinion?

 

JustinWenner_0-1745936625356.png

JustinWenner_1-1745936689935.png

 

 

Best regards

Justin

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Hemanth M1
Giga Sage
Giga Sage

‎04-29-2025 07:41 AM

Hi @Justin Wenner ,

 

It looks good and aligned with CSDM framework,

 

  1. You have defined your Technical Service Offering i.e your Application Servers and CIs
  2. You have the mapped/linked Business Service offering to Application Service

 

i believe you have identified Business Application, Application Services, CI- owners, Support groups and Approvers groups.

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025