AI SEARCH Exact Match open the result in native form view.

[Chandrima Mukh2]

We have configured the AI search on the portal . While searching a case with number it provide the exact match however it open the result in the form view not in the portal.

Could anyone help me to change the configuration so that navigation happens to portal in a particular page and not in form view

[Ashit2]

Hello @Chandrima Mukh2, were you able to resolve this issue? If so, please provide the solution. Thanks

[simo_ipson]

 you should desactivate the EXACT MATCH OPTION on your Search Application

[Subrahmanyam2]

Please find the approach I have taken to fix similar issue recently.
Posted my answer in below article. As @simo_ipson mentioned, I disabled exact match option but did configs to show search results in the portal page with relevant additional fields in search result cards, and also made sure that clicking on the search result also lands us in portal page.
Re: Employee Center search exact match results in ... - ServiceNow Community

[vidhijindal]

Please set a AI Search Results Action Configuration to redirection of the page when getting the exact match.

Please mark it as helpful if this response is helpful.