CSM Case list in portal

[pavan38]

I Have to remove some fields in the case list present in CSM portal.. how can i do it?

[Robbie · Accepted solution]

Hi @pavan38,

This is easily achieved by simply configuring the list view in the 'Customer Self Service' view.

Navigate to the 'All' tickets under the 'Cases' in the 'Customer Service' Module via the Naviagtion men u as shown below.

Make sure you change the view to 'Customer Self Service' and configure the 'List Layout' as normal. (Right click on any of the column headers and simply remove / add the columns required.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

[Robbie · Accepted solution]

Hi @pavan38,

This is easily achieved by simply configuring the list view in the 'Customer Self Service' view.

Navigate to the 'All' tickets under the 'Cases' in the 'Customer Service' Module via the Naviagtion men u as shown below.

Make sure you change the view to 'Customer Self Service' and configure the 'List Layout' as normal. (Right click on any of the column headers and simply remove / add the columns required.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

[pavan38 · Accepted solution]

I Have tried this , Working fine thank you!!

[Robbie]

Happy to help. Have a good remainder of the day.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie