Join our "Widget Validation" project & shape the future of UI & business applicability! Who are we looking at? We need Developers for utility assessment, usability feedback & use case exploration of new widgets. ️ Your expertise in CSM Portal workfl...
Hi everyone,I have created a record producer and added it to the Customer Service Catalog and Support Category. It is working fine when I log in as an admin. But when I log in as non-admin I'm not able to find the category in the CSM portal. Kindly s...
I am stuck in CSM Fundamental Simulator task 2, i have created accounts, contacts its still giving errors.can anyone help me on that.
The requirement is when a case has an SLA attached and the SLA is at 70%, in CWS a bell icon should be shown to the user with case detials, priority and short description. I tried by :1. Creating a new notification under Provider notification.2. Crea...
Hello All,The knowledge base search on our instance doesn't return any results. I search for keywords that I know are present in the articles and return, "Your search has no matches; nothing comes up."
I have a requirement to make the Accept / Reject Solution buttons available to all users of the same account regardless if they are the contact listed on the case or not. Example: Contact A from Account XYZ submits a case via the Portal, it gets Reso...
I am trying to configure Stepper in my custom workspace. Can anyone help me with the detailed steps.
I'm having extreme difficulty with a question. I impersonated a user. I opened a Case and requested a REQ within the CASE. The REQ was tied to the Case, but the RITM was not tied to the REQ. How can I resolve this? I'm really lost in this situation a...
We have some users reporting that upon login to the CSM/FSM workspace, when selecting a record (example, Case Task), the activity stream isn't showing. Only until the user refreshes the form does it reappear. I heard in the CSM Implementation cours...
When I tried to get the sc_req_item record question in the variable "sortedKeys" using the script below, I couldn't get the question of type Label.Is there a way to get all questions including label questions?
New Button on workspace related list missing for notes. How we can add it.
Dear SMEs,Need to know, how to extend the expiration of the lab instance.
Is there a way to move Confluence documents to ServiceNow KB? If there is a tutorial, that would also be helpful.
Hi All, Its Rishabh, I am new to ServiceNow. I want to know as to how i can increase the validity of my lab instance.Currently i have increased the limit to max, however now i am not able to increase it. Getting below pop up message. Sorry, We are un...
Scenario:- A certain solution sends emails to ourinstance with the subject line starting with "[X] - ..........."- [X] represents a unique field each client Account in our 'customer_account' table has, so actual email subject examples are "COMPY123...
