New Button on workspace related list missing
New Button on workspace related list missing for notes. How we can add it.
Forum Posts
Extending instance expiration
Dear SMEs,Need to know, how to extend the expiration of the lab instance.
Confluence document migration to servicenow KB
Is there a way to move Confluence documents to ServiceNow KB? If there is a tutorial, that would also be helpful.
Resolved! How to increase instance expiration
Hi All, Its Rishabh, I am new to ServiceNow. I want to know as to how i can increase the validity of my lab instance.Currently i have increased the limit to max, however now i am not able to increase it. Getting below pop up message. Sorry, We are un...
Parsing email subject to create Case under proper client Account
Scenario:- A certain solution sends emails to ourinstance with the subject line starting with "[X] - ..........."- [X] represents a unique field each client Account in our 'customer_account' table has, so actual email subject examples are "COMPY123...
Inconsistent case viewing for case managers
Hello,We're having an issue where most case managers/partners cannot view cases from related accounts.I have User1 with only the permissions that come with being sn_customerservice.customer_case_manager. They are not only able to view their own cases...
Adding ability to 'assign' cases from customer portal
Good MorningWe are a MSP company and have a special request from one of our clients.We use the Customer service portal so our clients can view their open and active cases, but they are limited to only having the ability to 'close case' from their lis...
Resolved! CSM query - job interview
Hello,I am applying for a job and one of the accountabilities is:Customize and configure CSM processes, workflows, forms, and widgets to align with the organization's customer service requirements. My experience has been working with a portal (the ne...
Add Text to Top and Bottom of Incident Form in Service Operations Workspace
We do this in the platform view using InnerHTML, any idea how I can add Red Text to the top and bottom of the incident form in Service Operations Workspace? All we need is text that says "FOUO" on the top and bottom.
Real time reporting on Chat presence states
Hi SNC We want to be able to create a real time dashboard which shows what state an Agent is in, in real time in relation to Chat In reality we would want it is as list view that would have Name, State Time in State. HOwever if anyone has done anyt...
Resolved! Create Custom Widget
I want to create one custom Widget that show Incident count based selected filed.I have tried below. But not getting any output. Client Script :api.controller=function() { var c = this; var assignmentGroupQuery = 'sysparm_clear_stack=true';alert('...
email notification must include client timezone , wrote a email script on case table to fetch
client timezone must be seen on the notification wrote the email script but still not able to print the timezone for client it is showing ist only. I have took details from case table and fetching the contact. so that can print their timezone using e...
Resolved! Populate the Short Description Field Based on Record Producer name in Portal Widget
in Widget, I created 2 fields one is-Record producer name-choice field and one is Description field of Record ProducerIf I select Record Producer name then Description field must be populate automatically.How to make the description field populate b...
Inbound Email Action Query
when i sent email to servicenow based on that email one case will be created in servicenow . In the mail i give short description and con figuration Item . that information is set in short description and configuration Item in case Form. How to write...
