a value of false is displayed next to table name in the Form view
a value of false is displayed next to table name in the Form view
Forum Posts
Case form Issue
when select Account in case form primary contact is auto populated and based on that primary contact primary contact email and phone number is auto populated .how achieve.
Workspace: Activity Post Types not stored in user preferences?
Workspace: Activity Post Types not stored in user preferences?We have a requirement to make default selection of below values in workspace. We see these are not stored in user preference and it is storing in the table Sys Activity Suplimentals [sys_...
CSM :Based on selection of category , Sub category should populate in blsp portal for record produce
HI All, I have a requirement that , In record producer I have created 2 custom variables1)What's not working2)We need little more information about issue In first variable , created few of the categories So now based on that categories in second va...
Map the resolution codes of case with the resolution codes of the associated Incident,
The requirement is to map the resolution codes of a case when it's state is resolved with the associated incident of that case. My Approach: Flow Designer The below are the mappings: Case Resolution codeIncident Resolution CodeIssue ResolvedSolved Re...
Issue - context below ↓ ↓ ACL read-only / sn-record-picker / sys_choice
ENG:I have created a widget on the CSM portal that utilizes "sn record pickers" pointing to the "sys_choice" table. However, users with the "snc-external" role do not have access to the "Sys choice" table. We have considered adding read-only ACLs to ...
portal
portal
Should Average Case Age consider time in resolved?
Hi all, first post so be gentle (please)We are starting to explore the OOB PA and what it provides us for Case Management. From the outset, we can see that 'Open Cases' is configured to include those that are in a resolved state. This follows through...
Resolved! About Email Notification Variables
Hi guys. I want to display the value obtained from the record producer in the email notification.Is there any way? Thank you.
Resolved! UI Action in Parent table not working for one of the child table
I have an UI action in Case [parent] table which is being inherited to the child tables called Open Case.Under case, we have two child tables. The second table was created easily.Thing is, the Open Case Action is working fine for the first child tabl...
Documents in Community forum are Not showing !
Hi All ,We have a requirement to import the data from excel sheet into service now documents to show in the forums of community portal.I have successfully imported the data from excel into service now document table and the data is also imported into...
Learning material for TECH PROJECT MANAGER
Hi,I am new comer to Service now platform.How do i find learnings for CSM, FSM, TCM etc
How to create a report of the number of users converted from user to contact class?
Hi everyone, Is there an OOB way or any way to create a report to show the number of users [sys_user] that were converted from user to contact/changed class from user to contact?
Resolved! Cannot change CASE state from New to Open
I have a requisite when a Case is initiated as Request to change the state automatically to Open. The problem is, I cannot update the state (even through Business Rule) until I set an 'Assigned to' user. I'm trying to search for this rule to deactiva...
Special handling Notes for Reference Field on case
Experts, I am trying to show special handling notes created for a 'Parent Account' on a child account case . I am automating the creation of special handling notes for parent accounts and I wanted to show these notes on all cases created on child acc...
