Hello SN Community, I want to create a script include that I can reuse multiple places to update the style on a field. I have this as client callable, but I don't believe I've written this correctly. Here is the script include: var VIPHighlighting...
Hi all, Please help me which PLUGIN we need to activate for Order management in CSM i found 2 Plugin's : sn_csm_order_mgmt, com.snc.csm.order what is the difference between these two plugins , seems to be both are for CSM. i have activated two i...
Hi All, When creating a case on our csm portal external users (snc_external) can see the titles of articles in the contextual search but when clicking on the article to read it, they are presented with a blank page. This problem doesn't exist for adm...
Hi Everyone , I could see following ticket view after submitting case in CSM portal. This is appearing in PDI instance but i am not able to find the same view in my company instance. Can anyone let me know how to change ticket view.
Hi I want to set up an export definition with a condition on a related list. => like I can do on a report (see printscreen). Exactly this Condition Iwould like to define in the export definition. But in den export definition I can't find the related...
Hi All,I have to restrict users with sn_customerservice.consumer role to not access few categories under "Request" record producer. Is there a way this can be done.Detailed information:In "Request" record producer I have two drop downs category and s...
When in the case view I would like to see when an SLA is due, either a date or time left.Out of the obvious options, 'Made SLA' appears to be the only one that populates, but says True up until the SLA breaches? I am also unable to run reporting on ...
how can i restrict a user to restrict to enter a negative values and special character in record producer?
I have to make all fields read only for agent and admin only for alm_asset table. expect one field with write access.
Our customer want to be able to Pause a case SLA after a specific time daily based on a Work order being Active and Initialed from (Case) being not Empty. We initially created something in Flow Designer and whilst that paused the SLA in state - it d...
Please can someone advise - When you click on Compose email from the case form (3 dots) within CSM/FSM configuration Workspace, it raise a draft email with the CC already prepopulate with the email of teh person to which the case is assigned. Does a...
HI Team, I am trying to redirect to a URL using UI Action for eg. action.RedirectURL('xyz.com');Its giving message on center of page as "refused to connect." But when I open the URL from browser I am able to see the login page. Can you assist, how t...
On our current project, we have created a UI action to copy a customer service case.When a user selects the 'Copy Case' UI action in the CSM/FSM Workspace on a case form, we have configured it so a new form pops up with all the information copied on ...
how to pull the reports with attached kb articles in incidents as well as kb articles needs to be display in that report is that possible