CSM contact relationship _ how to define responsibility

[liy4]

hi,
I see a feature called contact relationship in the accout relates lists, and can be set responsibility in here.
but one I want to new record in sn_customerservice_responsibility_access_config, I found there was no new button,so could you tell me why and what's the meaning of sn_customerservice_responsibility_access_config?

Step1.  responsibility can be set here.

Step2.when I want config here, I found no new button with admin.

[Pratiksha]

right lick on three dots in related list, click on list control. You will find add button option. 

[liy4]

yeah, I confirmed the new button is not be omited.
and I have checked the UI action of new button, It cannot passed by the condition of current.canCreate(), BUt i use one admin user to do this,.

also I have checked the acl of sn_customerservice_responsibility_access_config.there is a nobody access rule, I can't understand why the system assign this rule to the table?

[Pratiksha]

looks like role issue. 

Check the UI Action : https://yourinstance.service-now.com/sys_ui_action.do?sys_id=67c97e9f43d12110911baf56aab8f238&syspar...

I am admin 

Please accept answer and mark the reply helpful 🙂

[liy4]

so you mean you can see new button with admin in your instance?
If so, Could you share  infomation of your admin user with what roles?