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CSM Essentials Zurich -

david_dsouz
Tera Contributor

Is the on demand course for Customer Service Management (CSM) Essentials (Zurich) , purely based on the ebook and there are no learning videos or materials like for Xanadu ?

5 REPLIES 5

david_dsouz
Tera Contributor

Thanks, Understood the ebook and the lab. Usually there are tabs within the on demand course page which have videos or text  - is this no longer there in Zurich.  I am cool to do the ebook and lab etc,. just wanted to make sure there was nothing wrong in my browser or screen.