CSM Essentials Zurich -

david_dsouz
Tera Contributor

3 weeks ago

Is the on demand course for Customer Service Management (CSM) Essentials (Zurich) , purely based on the ebook and there are no learning videos or materials like for Xanadu ?

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david_dsouz
Tera Contributor

3 weeks ago

Thanks, Understood the ebook and the lab. Usually there are tabs within the on demand course page which have videos or text  - is this no longer there in Zurich.  I am cool to do the ebook and lab etc,. just wanted to make sure there was nothing wrong in my browser or screen. 

 

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david_dsouz
Tera Contributor

3 weeks ago

Looks like I get it now - The Zurich version does not have explanatory modules, infact it asks to refer to the ebook - However you need to access the Lab from the Main course.

So be careful that you do not click on the next links as it auto marks as complete.

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