CSM/FSM Workspace shows incorrect sender in the Compose section for email

Jan Skramlik_
Tera Contributor

‎06-28-2024 02:58 AM - edited ‎06-28-2024 03:00 AM

Hi experts,
I have an issue with CSM workspace with emails in activity log.

When I click on compose an email action, the currently logged in user is displayed as 'from'. Which is incorrect.

But when I checked the incident in the classic view, the sender is different(correct).
Do you know where I can change the from in the workspace?
Many thanks

JanSkramlik__0-1719568389117.png 

JanSkramlik__1-1719568652761.png

 

 

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ThunderDev
Tera Guru
In response to marsdendev

‎10-17-2024 06:51 AM

Same issue here after upgrade to Washington DC in CSM Configurable workspace. Anyone found a solution to this or submitted a hi ticket?

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ThunderDev
Tera Guru

‎10-17-2024 07:00 AM

I have the same issue,  I found this Known Error article that seems to address this issue: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700513

 

Looks like it will be fixed in a patch 😞