CSM: interaction_related_record

[Detlef Biederma]

Hello 

I found a strange behavior: 

If I create a "interaction" and based on this,  creating a "case",  based on "case" create a "incident", based on "incident" create a problem.   Every relation is saved in "interaction_related_record"

But if  I start with the "case"  into the workspace,  "interaction_related_record" - is not filled / updated

Summary:  same action   (create an incident for a case) different behavior,  depending on the way.

Sincerely Detlef Biedermann

[Ankur Bawiskar]

@Detlef Biederma 

I believe it's out of the box platform behavior.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Chaitanya ILCR]

Hi @Detlef Biederma ,

looks like it's platform workspace behavior

if you observe the URL the highlighted part below

that's because of that (sub/record/)

https://dev204127.service-now.com/now/sow/record/interaction/60dc3de4c3a1ae10051cb132b4013150/sub/record/problem/7a6dfd28c3a1ae10051cb132b40131c2

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya