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CSM Portal - Link to Knowledge broken

Hi I have put a link on my portal index page to take users to our knowledge base. For one user the link works perfectly but another gets the 404 page not found error the roles are slightly different between the two users as one is a customer admin an...

Richard T by Kilo Guru
  • 1987 Views
  • 7 replies
  • 2 helpfuls

Resolved! How can I custom the survey page?

Hello everyone! I am trying to custom my survey page with our logo, colors and patterns but I couldn't find the place to fix it. I've attached an image that I want to change. Please, help me! Thank you!

Consumer service portal - ability to use portal without logging in

I have a client who want to have the ability to open up the consumer portal to end users to be able to raise a case and contact the customer service management team without being registered. Currently I can only get to the point of having the option ...

voliver by Kilo Contributor
  • 1066 Views
  • 1 replies
  • 1 helpfuls

Resolved! Inbound Action on Incident Resolution

Hi,   We have a rule in place that when an Incident is resolved it fires off an email to the caller asking them to accept or reject the resolution.  This side of things works fine and when that hit the links that creates an email response the systems...

MichaelW by Tera Contributor
  • 2051 Views
  • 17 replies
  • 8 helpfuls

Resolved! How to send command to ECC Queue?

Hello Experts, I want to create output ecc queue via a workflow. Kindly assist how to do it. I tested that output ecc queue entry to run a .bat file and it worked fine. Now I want the same to be called via a workflow.   Regards, Sundar

Sundar10 by Giga Contributor
  • 1951 Views
  • 2 replies
  • 1 helpfuls

Resolved! Change display value of variable in a catalog item.

Hi expert, I have a requirement where to change the display value of variable in a catalog item, I only know that if I change the default value of corresponding column name in table to true, the display value will be updated. Ex: Update display value...

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Yugi by Tera Expert
  • 7211 Views
  • 4 replies
  • 5 helpfuls

Resolved! Flow Designer - Update Case

What is the purpose of the Case Reference field? If I use the dropdown, it shows me existing Case numbers. I don't know if that is beneficial in any way or not. This is my first flow that I am trying, I am doing a lookup records action that is pullin...

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melinda_owen by Giga Contributor
  • 1567 Views
  • 2 replies
  • 0 helpfuls

Resolved! Customer Service Management - Portal - Create Contact

Hi Working on implementing Customer Service Management but have a question around creating and managing contacts on the customer facing portal. The SN documentation seems to refers "Manage Users" but I can only see "View Contacts". The user I am test...

Richard T by Kilo Guru
  • 1460 Views
  • 3 replies
  • 1 helpfuls

Resolved! Mapping a field on a record producer

Hi I am creating a record producer which will be available on our Customer service Manager Portal. The record produce is mapping to the sn_customerservice_case table and this particular record producer needs to always create a record with a category ...

Richard T by Kilo Guru
  • 2820 Views
  • 4 replies
  • 1 helpfuls

Resolved! Is there a log for the Global Text Search

We have had users report unexpected search results but have been unable to duplicate them.  Is there a Log where we can go check on exactly how they did their search?

kenb1 by Kilo Expert
  • 1368 Views
  • 3 replies
  • 7 helpfuls