Csm portal header and menu not visible for external users

lucky6
Tera Contributor

‎11-14-2023 02:18 AM

Hello,

For external users csm portal header and menu's are not visible in portal page with snc_external role.

Any additional roles required to display menus on csm portal page?

Thanks in advance..

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Clara Lemos
Mega Sage
Mega Sage

‎11-14-2023 11:06 AM

Hi @lucky6 ,

 

Navigate to Service Portal > Widgets 

And open the 'Header Menu' widget

Set Public to true

Screenshot 2023-11-14 at 19.01.48.png

 This will make the CSM Portal Header available for external users

If you are missing any Menu item, navigate to Service Portal > Portals

Open the CSM Portal record, then open the Main Menu record by clicking on the 'i' icon and verify the conditions on the menu Items :

Screenshot 2023-11-14 at 19.03.28.png

 If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know

Cheers

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