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Report Capability in SNOW CSM

Good morning Community,  currently this report is being built in excel and the data is coming from various reports and entered in order to generate this info.  Can something like this be done in ServiceNow CSM?   The names listed are test users in th...

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Matt_EpiQ by Tera Contributor
  • 261 Views
  • 1 replies
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Customer module to log cases and not work tasks

We have a team using the Customer part of the CSM module (not the consumer). They have other support teams that are creating tasks to them in error which they indicate they do not work, they want us to put in code so that teams will not be able to as...

Laura Dale by Tera Contributor
  • 239 Views
  • 1 replies
  • 0 helpfuls

Case Type Selection not working in Configurable Workspace

Hello,  I have created 2 case types and CAN select them in the original Agent Workspace, in a SAN DIEGO instance. However there is no option to select any configured type in the Configurable Workspace. I have checked the "Format for workspace" check ...

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Resolved! How to mask an encrypted field

We have created an encrypted field and a role associated to it. There are 2 users, User1 and User2 . User1 is added the role, so he can see the field. But the requirement is User 2 should also see the field, but the value should be masked like (*****...

DivyaNarayG by Tera Contributor
  • 596 Views
  • 3 replies
  • 0 helpfuls

Scanning Letters into ServiceNow

Hi Team,  Has anyone worked with a Scanning Platform like OPENTEXT to scan in Letters that then create a Case or Interaction in ServiceNow.  I have seen that OPENTEXT is in the ServiceNow Store. however I wondered if anyone has any real life experien...

Reschedule change button on the change form

Hi team,We need a UI action called the Reschedule button. Like below:Once the user clicks the yes button, needs to send the approvals to the change managers group. The change manager approved needs to update the dates automatically in existing planne...

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Manasa Allu by Tera Contributor
  • 284 Views
  • 1 replies
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Truncated short description in a case

Hi,We have just moved over to configurable workspace and the short description seems to be cut off now. I have attached a screenshot of the old workspace and the configurable workspace. Is there a way we can fix this so the full short description is ...

Has anyone done a Sage integration with SN?

Sage Integration We have a customer who will be setting up a new instance of ServiceNow (Kingston). They want to integrate Sage into SN.  I have searched around a bit and not found to much (anything). Has anyone done this before? I'd like to set it u...

Resolved! Need to create a Report on Assignment Rules Table?

Hello Everyone, So I have a requirement to create a report on Assignment Rules. Based on different conditions like Request Type and Country we are assigning to a specific Group. So Now we want to have visibility of all the conditions .. based on whic...

GlideSysAttachment Business rule not adding attachment

I have an inbound action which creates a request and child RITM. The inbound action runs on the sc_request table so by default the attachments get added to the request. I have created a BR which runs After insert on the sc_req_item table however I ca...

Kearney by Tera Contributor
  • 322 Views
  • 1 replies
  • 0 helpfuls