Hi Everyone, I don't understand how preferences and profile are used is CSM Portal : As you see in picture below, my "sys_user" attributes are different from my "User Preference"Updating one does not update the other.User preference are retrieve from...
Hi team, I have created the requested item through the incident form using the "create request" UI action. The incident form must display the requested item details in the related list. And need to display parent incident details in the service requ...
Hello Team,I want a List action(declarative action) on click of which I will get a popup and in popup I will be able to attach a document in workspace view.After submitting Attachment of documents, It is get attached to to multiple records.If I will ...
Hi. In the past, I created a script that automatically added the value of a variable as an additional comment when a case was filed.I tried to create a script with the same requirements after a long time, but I forgot it... Can someone please help me...
When trying to access surveys, it displays 404 page for users with 'sn_customerservice.customer' role. Steps to reproduce 1. As a user with role 'sn_customerservice.customer', in CSM home page, click 'Surveys' menu from header. 2. 404 page is display...
Hello Community, Our org does not have Performance Analytics, just the built in CSM/ITSM products.We need a report that shows when any first response activity on a ticket: updated, commented, status change, or assigned, etc. In the generated report...
how to copy the additional comments and worknotes from incident to related case record . i have already tried with the BR (before - update ) table- incident (function executeRule(current, previous /*null when async*/ ) { var relatedCase1 = new Gli...
In my Client Instance there are many Service Portal. There is requirement, specific to Portals... If I submit a request from Service Portal (let say portal prefix - pss ) . can we able to find out on the request Record, this record is submitted from ...
I have an excel sheet with 8 tabs in it. Each tab has its own transform map. When we upload the excel in datasource and choose to run the transform for sheet1 , using the transform map data is uploaded into the target table. Now the Ask is : Sheet2 s...
Hi team, I have created the standard change request through Request Item using the UI action (create standard change). In the change form we have "Related SR" need to auto populate the request item number to this field. Please provide the solution. R...
Hi Team, In the form, I have one field called "Related SR" and one related list "Incident Caused by". An error message is displayed if two fields are empty. Please provide the solution. Regards,Manasa.
Hello everyone,can someone tell me how the sn_customerservice_case page of ServcieNow is structured? In other words, which widgets are used?We really like the structure and would like to set it up for our customer service portal.Thank you very muchGr...
Can we monitor the agents' activities? if we can see what agents are doing in Snow live? For example: We are able to see if agent x is working in Snow.We are able to see if the agents are currently solving a case.We are able to see if the agents are ...
Hello, I'm trying to have my incident updates magically update the related case, I used the below script and it updates the case notes, however if there is no associated case, it creates a "blank case" that just has the note in it. Any idea what it ...
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