Extend width for multi line text field in CSM portal
Cant figure out how can I extend the width of multi line ext field in CSM portal. From this To the size of this
Forum Posts
How to populate realated Location field as per the selected account on case form?
Hello,On the csm case form there are 2 fields named as account (customer_account) and location (cmn_location) both fields are reference fields. So basically want to populate the location which is related to that account. Please help me into that..
Create RITM from Excel sheet using Excelparser
Hi There, I have a requirement where multiple Excel sheets will be imported to Servicenow tables. For example: An excel sheet with 10 rows of data is attached to story -> this will trigger the flow designer -> create RITMS for each row (10 RITMs). us...
How to get the full URL of current page in acl script when running in CSM Configurable workspace.
How to get the full URL of current page in acl script when running in CSM Configurable workspace.gs.action.getGlideURI() - This method is giving api/now/v1/batch?api=api as the result and not geting the full url. Solution needed for workspace only. L...
Field Styles in CSM Configurable Workspace
Hi, I'm trying to find a way to highlight/indicate which tickets from VIP contacts in List data visualizations in CSM configurable workspace. According some documentation I found this should be possible through field styles however they don't seem to...
How to make a tab opened by a UI action in the workspace open inside the workspace
I have a UI Action that is redirecting to a record but in another browser tab. I need this tab to be opened in the workspace itself, that is, on the same page
Create a KPI which shows the % of cases closed within 24 Hr after creation
How can I create a KPI which shows the % of cases closed within 24 Hr after creation and also it exclude the Saturday and Sunday?
Reference field is showing sys_id instead of display value but when i reload the form it is working
Hi All,When I am updating the install base item in the case form then the service and ci should get updated in the related incident form.In the workspace when I open both the case and incident form and after updating the install base the service and...
How to put a refqual condition for field based on role user having?
Hi All, Actually on the case I have created one reference field which refers external users table, so here i need to put a reference qualifier condition like basically case having project field, its refers to project table in that we having related ...
Resolved! Dashboard move to CSM Workspace Dashboard
Hello team, can you transfer a dashboard to the CSM dashboard? BR Dashboard move to CSM Workspace Dashboard
Seeking research participants for code deployment study
The UX Research team at ServiceNow is currently running compensated, 1-hour interview sessions with customers who manage code development and deployment for their platform teams (e.g., overseeing code pipeline, allocating Stories, managing releases, ...
How to fetch latest approved case record into reference field?
Hi All,Actually we have two case tables (plan and build), on the plan case form , we have reference field called "trigger case" which is refers to Build case table, so now in that reference field I need to set the latest approved build case record , ...
Resolved! How can I change the label names under Notif preference to the correct translation in CSM Portal
Even if we select the language to either japanese or chinese, it still shows the english email for the notification preference.We have different emails for different languages but it still gets the english one. Where to change this? Thanks
ServiceNow Response time/ Loading Page Slow for only one user
Hi All, We have one user, when she opens ServiceNow starting from the Instance load itself, the response time to load the page is too much. Normal User -> Response time to load instance/welcome page : 03249 ms.This particular user -> Response time t...
How to merge two widgets into one widget in Customer Service portal?
Hi All,I have a Business Requirement, in customer service portal having my action page, in this page having two widgets one is xxx and another is yyy, in xxx widget had the on hold tickets and yyy is had the watch list ticket related to Requested it...
