CSM role "sn_customerservice.case_viewer" is chargeable or free?

[Pavan Kumar Kag]

Portal: My Requirement is to show all the cases created by specific group of users. 

1) I have created one group called "Group External Users" and this group having 4 members with no roles.

without roles(no roles) user can able to view only created/opened by his cases only in portal. But need to show remaining 3 users cases also. That's why I gave role "sn_customerservice.case_viewer" to that group and now user can able to see remaining group member cases also. 

But my question is role "sn_customerservice.case_viewer" is chargeable or free? because we need to communicate this to client. If anyone aware on roles and their charges then please let me know.

Thank You,

Pavan Kumar Kagga.

[Allen Andreas]

Hello,

Ultimately, you'd want to speak to your or your client's ServiceNow Account Executive regarding this. 

You can also speak to your peers at your organization as I believe you all are a ServiceNow partner? perhaps?

In any case, from my understand, no it's not a billable role (beyond having a CSM subscription and licenses), but you'd still want to check with a SN Account Exec.

Please mark reply as Helpful/Correct, if applicable. Thanks!