Instance clone & migration suggestion

[abirakundu23]

Hi All,

1.How can we clone ServiceNow instances from different organizations ?
2. How can we migrate Open tickets from one ServiceNow instance to another ServiceNow Instance ?
Tickets might have KB articles, attachment , email and child tickets as well. Any suggestions or anyone performed for any customer ? Please feel free to advise. 

[Tanushree Maiti]

1. clones typically occur between a production and sub-production instance within the same organization. 

If your requirement to bring data with configuration from diff Organization , its migration.

a. If the instances are part of the same organization's infrastructure (same domain) , you can  for clone.

• Navigate to Request Clone on the source instance.
• Select Target instance from the list (i.e your instance)
• Preserve Data: Use Data Preserver to keep local configurations on the target, such as user records, passwords etc
• Exclude Tables: Configure Clone exclude to skip sensitive or large log tables.
• Submit Request: Authenticate using an admin account from the target instance

b. In case of cross organization, Move the configuration using

    Ensure Source, target having same version .

     move the required configuration and data using XML export/import.

     Move data using transform map so that you can get rid of redundant data.

2.  The most effective methods to migrate open ticket with maintaining all relationship.

• XML exports for smaller sets,
• Import Sets for larger data transfers
• REST APIs for automated/synchronized migrations.

Note: Any migration needs thorough analysis on the tables/workflow  custom one to identify which needs to migrate.

[namanajain]

Hi @abirakundu23 

You can consider tools like Precision Bridge for migrating data between ServiceNow instances. It supports complex migrations, including tickets, attachments, and relationships. However, it is a licensed solution, so additional cost and approvals are required before using it. I’ve personally worked with Precision Bridge on one of my projects, and it was effective for handling such migrations.

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Regards