CSM Service model related catalog items

Ilkka Kangas
Tera Contributor

I have a question about the Catalog item relationship configuration shown in the attached picture (also link below). I found relationship in the Service model table called Catalog Item -> Model ID, but that relationship is one to one, what if I would like to use the same catalog item on another Service model. Or what if I have iPhone product model and I have published that to catalog and want to use that item with Service model. Also where it has been configured that I can order catalog items on portal when Service Model has catalog items related to it and I have Sold product which is related to that Service model.    

 

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/csdm-implementation...

 

https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-se...

 

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