CSM: Virtual Agent given links open up in "/csp" instead of "/csm"

[soumyagupta]

Hello all,

We are facing some issues in virtual agent provided knowledge article link redirection.

CSM: If a Customer Contact asks Virtual Agent for some query, then KB article links provided by VA open up in "/csp" instead of "/csm", even after configuring URL navigation which results in a "security constraints" error page for end users.

Any help will be appriciated.

Regards,

Soumya.

#csm #virtualagent

[soumyagupta]

@Rahul Talreja 

Tried configuring the contextual search topic but nothing worked, raised concern to ServiceNow.

[Rahul Priyadars]

CSM Module in ur env is B2B or B2C implementation?

Regards

RP

[soumyagupta]

Its B2B.