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customer service portal vs employee center

Hi,This is a silly query but still to confirm and understand can anyone help me in getting this please1) Is Employee center (comes OOTB) with every instance , is a separate portal than Customer Service Portal? are these two different URL's in same Se...

Nisha30 by Kilo Sage
  • 1882 Views
  • 2 replies
  • 3 helpfuls

ACLS

I wanted to know that if for a table(table has CRD ACLS) a field doesn't have any ACL configured, then will wild card ACL(only admin access) be applicable for that field or will table level ACL apply to that field?

Autocreate Incident and Incident task from Case.

Hi all, My requirement is to create Incident and Incident Task for the below mentioned conditions from the case. So, the case table has a hidden field called 'Issue Type'. If Issue Type is Network --> Create Incident and map the fields.If Issue Type ...

Resolved! Unable to set value for custom field

Hi Everyone, I have a table Declaration goods Table which has two fields Commodity code and Commodity code hierarchy. Commodity code is referencing custom table which has commodity code, Goods Desc and Hierarchy Desc. My requirement is to print commo...

Provider Notification

Whenever we change the assignment group of a case from one group to another, we need to notify the new assignment group that the case will be moved within the next 10 minutes. How achieve using provider notification

Provider Notification

In the case of in-flight cases, upon receipt of any email related to the case, promptly notify the GNOC engineer (To whom the case was assigned) via a floating Native UI notification. Please find the notification message below.When Customer send any ...

Attachment

I'm currently working on a service portal page where users can upload attachments by clicking on a single paper clip. However, I now need to add an additional paper clip to the same page. One paper clip should allow users to upload regular attachment...

Chaman by Tera Contributor
  • 334 Views
  • 4 replies
  • 0 helpfuls