CSM Workspace Landing Page show refresh button instead of three dots menu
Is there any opportunity to show the refresh button instead of to open the three dots menu and click on refresh button?
Forum Posts
Resolved! Event configuration in Ui Builder for different databases inside one vertical bar.
Hi, In Ui Builder event configuration, is it possible to configure different destination links for one vertical bar's specific databases?See picture attached. I have diagram which shows all open cases sorted with work groups / assignment groups. I'm ...
Creating different variants in Configurable Workspace in ServiceNow and controlling their visibility
The requirement is to navigate the logged in user to different pages in Configurable Workspace based on the roles the logged-in user has. Thanks,Sreesh SurendranServiceNow Developer.CSM & Integrations.
Survey Designer - Language support
Hello - We are new to Service Now and are looking to use Survey Designer to gain CSAT metrics from our customers once a case has been closed.Please can someone confirm the language support for Surveys? We have customers predominantly who speak Englis...
Resolved! Create a role and ACLS for vendor to access Incidents assigned to them.
we have a situation where we want our vendor to use our ServiceNow instance to work on tickets assigned to them. However, we need to restrict their access so they can only see the tickets assigned to them and not have access to other modules or incid...
Cancel button on Incident Form
Hi Team, I need "Cancel" button on the incident form with below details. 1. Cancel Reason with choices: Duplicate, Open In Error2. Cancel Reason: String type 1. Once click the submit button, need to set values in "Resolution Code" and Resolution Not...
My resource generator does not work
I am new using recommended actions and I have been asked to create the following. My company has defined so many application services and in order to help agents solve incidents, they want to show via a recommended action depending on the application...
Restrict case based on account leve for Agent("sn_customerservice_agent" )
Hi All, I have an interesting scenario and was puzzled to see no straight answer , We are enabling case management for our customer who support client around the global but handled by support group from each region only like, 1.North America , 3 supp...
How to quickly eliminate alerts generated in event management
Hello everyone,Is there a way to delete alerts in bulk without having to go into each alert and click the delete button? Thanks in advance.
OOB Reject button is not working in Dev
OOB Reject button is not working in Dev but in the test, it is working. we have compared the UI action, UI policy, and client script it is the same in both dev and test.
Module not getting installed for Financial Services Operations : Deposit Operations
Hi All, I'm currently using Utah release and I'm currently going through Financial Service Operations course. I wanted to do the lab of deposit operations . Since I don't have the lab instance I'm doing it on my PDI. I installed Financial Services Op...
Resolved! Unbale to login to the Snow portal the page is not loading.
Hi Team, We are unable to access the SNOW the page is not loading. We tried to log out and log in multiple times but it was not working. Can someone check it `ASAP?
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How to make default search option in list view
Hi, I want to set opportunity summary as the default search option on the list. How this can be done? Regards,Shoheb
Account contacts that are shared mailboxes used by multiple people
I am curious if there is OOB functionality or if someone has done something custom to account for this. An external organization (Account) might have sales@company.com used by Bob and Susie. Sometimes Bob might email support (running CSM) to create a...
