CSM Workspace - New Tab Case Selector
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3 hours ago
When selecting the + button (chrome_tab) within CSM Workspace and choosing 'New Case', I want to force the Case Type Selector, the same way you would through the 'Create Case' buttons. How can this be achieved?
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CSM Configurable Workspace
2 REPLIES 2
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3 hours ago
so you don't want users to see other case type and force always 1 ?
Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 hours ago
Hi Ankur - the opposite, I want it to force the Case Type Selector modal when selecting New Case from the +/new tab button
