CSM Workspace - New Tab Case Selector

Taylor Jack
Tera Contributor

When selecting the + button (chrome_tab) within CSM Workspace and choosing 'New Case', I want to force the Case Type Selector, the same way you would through the 'Create Case' buttons. How can this be achieved?

 

 

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@Taylor Jack 

so you don't want users to see other case type and force always 1 ?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur - the opposite, I want it to force the Case Type Selector modal when selecting New Case from the +/new tab button
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