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Fulfillers (ITIL role) Unable to create My Lists entries in Workspaces

Andres Jasso
Tera Expert

The users are not able to create a custom list under My Lists tab in any workspace (OOB SOW workspace and custom built Workspaces).


I believe these lists are created in sys_ux_my_list table as my custom lists appear here.
There are two ACLs but both state they are out of the box and cannot be edited. 
This does work for Admins.

Is there any custom action that needs to be done for fulfillers who use Workspaces to be able to create a My List for personalized lists?


1 REPLY 1

HSU
Tera Contributor

Dear all, and @Andres Jasso 

I encounter the same problem.  

@Andres Jasso : Have you found the solution?

 

Others than admin user, the 2 buttons in the bottom of the My List are not displayed.

This includes users having itil , as well as   canvas_user roles. 

HSU_0-1770137246659.png

 

Further checking using access analyzer, shows as following:

HSU_1-1770137426469.png

 

Thank you in advance.

 

PS: I am on Zurich.