Hi Everyone, hope you are doing well, we are currently having an Issue trying to move a customer order State from Cancelation In Progress to Cancelled.
Basically, once we click the "Cancel Order" UI action the Order moves to Assessing Cancellation State, then once an agent approves the cancelation by clicking on the "Approve" UI Action the Order moves to Cancelation in progress which is the expected behavior. So the question is:
How can we move from Cancellation In progress to Cancelled state?
Is there any action a user must perform, a timelapse that should pass, or a sys_property that defines the time? or maybe a script include or flow that runs the process?
Thanks for your answers!
