Customer service agent cant "assign to me" multiple cases on list view (see pictures)

[Miikka_M]

Hi, 

CSM customer service agent does not have "Assign to me" option (ui action?) in CSM configurable agent workspace when enabling many cases checkboxes:

However, when opening one case (in case / workspace  view) "Assign to me" -UI action is shown and working:

When impersonating admin user, it's possible to assign multiple cases on list view:

Where I can configure what role users can see that "assign to me" ui action in CSM configurable agent workspace list view, so agent can assign multiple cases to himself/herself?

Thanks!
-Miikka

Edit 1: 

Same on backend when selecting multiple cases -> right click -> admins can see assign to me option but not sn_customerservice_agent

Tried to look from sys_ui_context_menu_list.do but there was not "Assign to me" item. Hmm...

Edit 2: 

Fixed backend, had to tick "list context menu" -checkbox. However this does not affect to Workspace.

 

[Miikka_M]

Up

[Miikka_M · Accepted solution]

Solved this with ServiceNow support. If anyone else wonders in the future, here's solution.

1. Go to delcarative action assignment (assign_to_me): 

https://instancename.service-now.com/sys_declarative_action_assignment.do?sys_id=7047f78453103300099...

2. Click advanced view 

3. Change OOB-role value to role your agents are using, example to sn_customerservice_agent -role

Notice that this affects to CSM agent workspace, not to backend list view of Cases. Backend configuring is done via enabling "list context menu" from ui actions -> assign to me