Customer Service Management (CSM) Simulator - Create Account Teams
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09-12-2024 12:41 PM
Hello,
Looking for help with the following task:-
Angie Jones is the Sales Account Manager for ABC Corp. John Jason is the Support Manager for ABC Corp. Whenever a high priority case is created for ABC Corp, Angie Jones and John Jason should be notified.
As an system administrator, create a new responsibility definition for Sales Account Manager. The Sales Account Manager should be a unique responsibility that applies to employees only.
Next, create the ABC Corp account team including Angie Jones and John Jason with their appropriate responsibilities.
I have created the responsibilities and assigned those to the account but still not able to validate it.
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09-12-2024 01:05 PM
@KSheoran did you make it a unique responsibility - Sales Account Manager? and ensure you typed them out without any spaces?
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09-12-2024 01:15 PM
Hi Mexiprince,
Yes, I have selected "unique" option.
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09-12-2024 01:30 PM
@KSheoran so try it again and check, it should work ensure your in customer service scope too when you did complete these tasks.
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09-12-2024 09:29 PM
I wasn't using the system provided users, hence the issue. It resolved once I used the system provided users.