Customer Service Management (CSM) Simulator - Create Account Teams

KSheoran
Tera Contributor

Hello,

 

Looking for help with the following task:-

 

Angie Jones is the Sales Account Manager for ABC Corp. John Jason is the Support Manager for ABC Corp. Whenever a high priority case is created for ABC Corp, Angie Jones and John Jason should be notified.

As an system administrator, create a new responsibility definition for Sales Account Manager. The Sales Account Manager should be a unique responsibility that applies to employees only. 

Next, create the ABC Corp account team including Angie Jones and John Jason with their appropriate responsibilities.

 

I have created the responsibilities and assigned those to the account but still not able to validate it.

 

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5 REPLIES 5

Mexiprince
Kilo Sage
Kilo Sage

@KSheoran  did you make it a unique responsibility - Sales Account Manager? and ensure you typed them out without any spaces?

Hi Mexiprince,

Yes, I have selected "unique" option.

 

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Mexiprince
Kilo Sage
Kilo Sage

@KSheoran  so try it again and check, it should work ensure your in customer service scope too when you did complete these tasks.

I wasn't using the system provided users, hence the issue. It resolved once I used the system provided users.