Customer Service Management (CSM) Simulator - Create Account Teams

KSheoran
Tera Contributor

Hello,

 

Looking for help with the following task:-

 

Angie Jones is the Sales Account Manager for ABC Corp. John Jason is the Support Manager for ABC Corp. Whenever a high priority case is created for ABC Corp, Angie Jones and John Jason should be notified.

As an system administrator, create a new responsibility definition for Sales Account Manager. The Sales Account Manager should be a unique responsibility that applies to employees only. 

Next, create the ABC Corp account team including Angie Jones and John Jason with their appropriate responsibilities.

 

I have created the responsibilities and assigned those to the account but still not able to validate it.

 

KSheoran_0-1726169969183.png

 

KSheoran_1-1726170075899.png

 

 

5 REPLIES 5

Mexiprince
Kilo Sage
Kilo Sage

@KSheoran . Awesome