Customer Service Management (CSM) Simulator - Create Account Teams
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09-12-2024 12:41 PM
Hello,
Looking for help with the following task:-
Angie Jones is the Sales Account Manager for ABC Corp. John Jason is the Support Manager for ABC Corp. Whenever a high priority case is created for ABC Corp, Angie Jones and John Jason should be notified.
As an system administrator, create a new responsibility definition for Sales Account Manager. The Sales Account Manager should be a unique responsibility that applies to employees only.
Next, create the ABC Corp account team including Angie Jones and John Jason with their appropriate responsibilities.
I have created the responsibilities and assigned those to the account but still not able to validate it.
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09-13-2024 04:23 AM
@KSheoran . Awesome