Did ${URI_REF} helps to open a record in SOW

[lalithkumar]

hi everyone ,

i created a notification that contains ${URI_REF} its open the record in itil but i want to open the record in sow

can anyone help me how to configure it 

can we do by using ${URI_REF}

record is opening here 

 

but i want topen record here directly after clicking link 

can anyone help me with this 

[Medi C · Accepted solution]

Hello @lalithkumar,

This can't be done using URI_REF.

Please Create an Email Script from: 

(I am naming it "open_ticket_on_sow")

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    var agentURL = '<a href="' + gs.getProperty('glide.servlet.uri') + '/now/sow/record/' + current.getTableName() + '/' + current.sys_id + '">' + current.number + '</a>';
    template.print(agentURL + "<br />");

})(current, template, email, email_action, event);

Back on your notification, replace ${URI_REF} with:

${mail_script:open_ticket_on_sow}

[Medi C · Accepted solution]

Hello @lalithkumar,

This can't be done using URI_REF.

Please Create an Email Script from: 

(I am naming it "open_ticket_on_sow")

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    var agentURL = '<a href="' + gs.getProperty('glide.servlet.uri') + '/now/sow/record/' + current.getTableName() + '/' + current.sys_id + '">' + current.number + '</a>';
    template.print(agentURL + "<br />");

})(current, template, email, email_action, event);

Back on your notification, replace ${URI_REF} with:

${mail_script:open_ticket_on_sow}

[Ankur Bawiskar · Accepted solution]

@lalithkumar 

not possible directly.

you can use the link capability and open that record in workspace, give relative URL

If my response helped please mark it correct and close the thread so that it benefits future readers.

[lalithkumar]

Thank you it helped