Difference between customer and partner account with a best example

[Susmitha14]

Difference between customer and partner account with a best example

[Tanushree Doiph]

A partner can report and manage cases on behalf of customers. A partner can also be a customer

An account relationship allows partner account contacts with the partner role or the partner administrator role to create and manage cases for their partner account.

Refer below link,

https://community.servicenow.com/community?id=community_question&sys_id=02a30945dba6df0067a72926ca96...

[Willem]

Hi Susmitha,

Hope you are doing well.

Is your question resolved? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,

Willem

[Samson Calma]

Can I partner accountable to support any type of customer (B2B or B2C)?

[Willem]

Customer is B2B. With Accounts and Partners. An account can have Contacts.

Consumer is the entity used for B2C. Consumers can be a member of a Household.

As for Partners, they are related to a (customer) Account via an Account Relationship. That can only relate a Partner to an Account, and an Account to an Account. Not to a Consumer.

Hope this helps:

[priyanka garad]

Hi,

customer:- customer is employee of company 

Account-  account is company

eg:- Amit is employee of apple company or we can say Amit is customer of Account

Partner:-Partner is who provide support for  manage the services

eg:- Life Insurance company + Accident Insurance Company are partner ,they provide service to Apple Company.

please mark as correct/helpful

Thank You 

Priyanka