Hello Everyone,I'm new to both the community space and my role as a Knowledge Base Administrator, and I’m reaching out with a few questions as I get started.I have a set of documented knowledge base articles that I’d like to migrate into our current ...
I am exploring the OOB CSM dashboard functionalities. In the screenshots provided in the CSM dashboards in serviceNow docs, I can see the tabs like Overview, Cases by state, Cases by age, Data quality, KPIs. But in my PDI(Yokohama version), I am not ...
Hello Everyone.Hi everyone,I’m trying to add a tag to the Tags field in the Alert [em_alert] table using a script in subflow . Could someone please help me with the correct script or method to do this and how to call and us in subflow?I’d appreciate ...
Hello guys, I need to know how to create a field Style in CSM Configurable Workspace view as the one we have in Priority field. Thanks
I'm new here and need help learning ServiceNow..
I am working on a request for a dashboard where users can see ticket activities for assigned to and assignment group in a simple view rather than opening the ticket and scrolling through it. They would like to see the old and new assigned to and assi...
Track how many cases were still open (WIP) in each month, broken down by how long they have been open.X-axis: Month (Last 12 month)Y-axis: <60 days ---> Cases assigned and not closed during that month, with opened date should be less than 60 days ag...
We're currently experiencing issues with Personal Developer Instances (PDIs). Our team is actively working on a resolution. We appreciate your patience and apologize for any inconvenience. I m not able to load PD instance
Hey all, I've been exploring the Order Management offerings from ServiceNow, and have received a few conflicting messages, depending on who from ServiceNow I speak to. In Vancouver, ServiceNow offers three different Order Management applications:- sn...
Hi all, On the csm side of servicenow when I view a case the account placeholder is empty even though I selected a company after submitting the case. It also shows up the same in the backend until it assigned to agent. Any help would be appreciated ...
Hi everyone,I'm new to the ServiceNow platform and I'm currently exploring how to build and understand CRM functionalities within ServiceNow. My goal is to learn how to create custom CRM applications, including objects like Customers and Cases, estab...
We have ServiceNow TPSM Pro...Question on the best approach. What is the best approach in ServiceNow for creating standard workflows to deliver an end product to our various customers when the request a device from the catalog.Example: Pick equipmen...
Hello, we have discovered that certain Publications have been published recently in our Production instance without a unique Notification. Usually, a notification labelled "[PUB number} notification" is created once the Recipient List is refreshed. Y...
We are using the Buy Item POST API in ServiceNow to place order requests. We now need to add custom validations (such as checking currency and vendor values) before the request gets created. Currently, validations are happening after the request is c...
Hi everyone,we are working on configuring AI Search in our ServiceNow instance (Xanadu version) to include external content, specifically articles from Confluence Cloud, in the search results.We have IntegrationHub available and have successfully set...