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List Edit (Action Assignment) Button in Workspace

For Complaint case(Case type) records in the Workspace list layout Edit button we are trying the show the fields in the read-only format for closed cases. We tried creating a table level 'Write' ACL on Complaint case table by adding State in Closed c...

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Change the order of columns in workspace

Hi,Can anyone please tell me how to change the order of columns of Task sla  in workspace to all the users in the organization either by scripting or configuration, In the below picture the first column is stage and so on,when I am trying change by e...

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"i" icon should be a preview functionality in CSM workspace

for reference fields The "i" icon normally lets you preview a record, then give the option from the peek window to open the record. however, In config CSM workspace "ï" immediately opens the record.Here should also be a preview functionality first th...

Vinay49 by Tera Expert
  • 331 Views
  • 2 replies
  • 0 helpfuls

Resolved! Applying Templates to child tables

Does anyone know if it's possible for Templates [sys_template] to be inherited by child tables? The scenario we have is our Case table [sn_customerservice_case] has been extended into various Case types via the SN Case Type plugin. Some of our agents...

DaveRead by Tera Contributor
  • 486 Views
  • 2 replies
  • 0 helpfuls

How to see attachment on case generated on CSM requests

Hi everyone,So, I'm facing an issue I don't quite know how to solve. The use case is as follow:Our customer is using ITSM and CSM.On the CSM portal, they have a Request Catalog. External users have access to a dedicated catalog and can create request...

Julien by Tera Guru
  • 1054 Views
  • 6 replies
  • 0 helpfuls

Resolved! カラムの自動拡張について

KB1587153 ←こちらに=======================================Now Platform では、最大長は強制されません。ServiceNow のフィールドは、sys_dictionary max_length 値より長い文字列入力を受け付けます。=======================================と記載がありますが、文字列フィールドの max_length 値がvarcharの場合でも同じ仕様だと思っているのですが、画面からの...

Ui action

I’m working on a UI Action "Request Information" in the ServiceNow back-office. When a user clicks this action, they should automatically be redirected to the Related record "Comments" to enter the requested information.

manale by Giga Explorer
  • 330 Views
  • 3 replies
  • 0 helpfuls

Customer external csm portal registration approval

Who gets the approvals when a customer is registering on the csm portal? Trying to figure out how the approval is assigned to better understand the logic of this and can approvals be turned off so that customers can just automatically register for an...

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PacheeY by Tera Contributor
  • 359 Views
  • 1 replies
  • 0 helpfuls

Flow designer inbound email trigger case sensitivity

Hi Community,I was wondering if ServiceNow offers a way to prevent case sensitivity on inbound email triggers in Flow Designer?I'm working with a customer where inbound emails subject varies a lot.Example:I have a flow that triggers when email recipi...

Verify Consumer in contextual panel issue!

In CSM configurable workspace, i've configured the "Verify Consumer" to be available on the contextual side panel. But when we click verify consumer, instead on showing search bar it is showing the following message. Can anyone help me to fix this is...

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