Lookup and Verify not Appearing Configuring Contextual Side Panel in CSM workspace

filter field choices after saving

Hello, I have this script which works correctly with just one issue : after saving the record, changing the field's value doesn't change the choices anymore !! would you have a solution or  an alternative approach ? than you function onChange(control...

GlideAjax.getXMLWait

Hi All,I am facing a issue where when i run my onchange client script with calling function from script include , but using getXMLAnswer i am finding this error in the consoleBut in the on change client script i am not using GlideAjax.getXMLWait plea...

Timeline translation in the CSM/FSM Configurable Workspace is incorrect

The translation for the Timeline in the CSM/FSM Configurable Workspace is displaying incorrectly. Specifically, the option 'SHOW DETAILS' is not being translated accurately to Portuguese (Brazil).Instead of the correct translation, 'MOSTRAR DETALHES,...

Show a Popup when clicking on Recommendations in CSM workspace

Hello All,I am working on a CSM workspace, and in the right sidebar, we have a recommendations section. When I click on a recommendation for a case that has defined suggestions, it displays some text, that text is clickable and a hyperlink. Currently...

Configure Dropdown and redirect to contact form when selecting choices from dropdown in UI builder

I have to add dropdown choices such as Add and Delete ,if we selects one of option it should display a contact creation form which is Service catalog item and same for Delete action.Please suggests me how can i redirect from dropdown selection to a c...

Workspace script for UI action not working

I am working on a workspace where I have created a custom table with one field. Field is a lookup number. What I wanted to achieve is, if a user enters a number and clicks the Lookup search button then my script would search for that number in contac...

Want to create a variable inside a flow.

I have a flow which will assign the approval group by the timezone.I have a created a action script and the timezone is coming from the user table. if the timezone is US i want to store  the sysid of the approval group.So do you guys know how can i c...

How to redirect public page

Previously I created public form by record producer, and now I will create new public form by widget.I want to redirect previous form to new form. I think I need to take action on the record producer.What should I do specifically?

Not able to received emails notification when tagged in the ticket (not added in the watchlist)

One of the user is @mention in the enhancement ticket but he didnt get emails notification, Even after notification preference(@mention activity stream is on) user is not having access related to enhancement. 

Standard Ticket Configuration - Show more/Show less not visible to see snc_external

Hi All, in the standard ticket page snc_External users are unable to see the Show More/Show less toggle which we configure from the Standard Ticket Configuration. is there a way to fix this issue? Thanks in Advance!   

When using decision tree, how to map answers to specific fields?

I am trying to store information (answers) we get when using a decision tree to specific fields, to be used for future work. Is this possible?I know there are Decision Tree Execution records, but pulling information from there is a bit complicated so...

UX Screen - Screen condition - scripted condition make workspace open my tab as a default

Hi, im trying to develop a new Tab into my Workspace.i created a new ux screen collection with ux screen and ux app route on record page tabs:and in the ux screen i created a new ux screen condition to hide this tab for some tables:when i selecting t...