I would like to update the default filter for My Cases on our CSM Portal but I cannot find the appropriate place to update this information. I have saved a new filter with the Opened By as a dynamic field but I cannot make this the default filter for...
Hi CSM users are currently able to close cases without populating the 'Assigned to' field, even though it is set as mandatory via a UI policy when resolving or closing a case. Despite this, users are still bypassing the requirement. How can I resolv...
Is there any way to know how the specific portal is installed in servicenow??For e.g in my instance there is one abc portal which got installed I want to know exactly after which plugins installation the portal got added to my instance?
Could someone kindly point me in the right direction, please?What i'm ideally looking for is to be able to open up and work through a Change Record in my PDI (or frankly any other accessible sandbox) to create training videos on "how to do xxxx". I h...
HiI want to enable the Cancel button in problem form when state is "new"Cancel button is visible when state is Access and RCA, Resolved Similar I want the button in new stateany suggestion help meThanks
After creating catalogs, in catalog under opportunity we are not getting ADD option for our catalog, instead getting customize option. How to tackle this . Please provide solutions.
Hi everyone, I'm working on a customization in the CSM portal and I'm running into a roadblock. Here's what I'm trying to do:On the "My Lists" section of the CSM portal, I want to allow certain contacts to see all cases created by other contacts who ...
I got a requirement to show field msg under work notes "Please include notes on the actions taken " but this should be in compose section work notes field in configurable agent workspace, i have created client script for it ,but that works only on th...
Hello, I've been trying to set up the ServiceNow integration with Microsoft Teams in our test environment and have almost got what we need out of the integration. The last thing is getting the conference call feature working. I have the App ID for th...
On the Activity Stream, I'm looking to create my own Post Type to filter by. For example, Work Notes that contain the phrase 'Subject:'. Is that possible to do? I think alternatively I could enable Tags and then I think it might be possible to tag wo...
Hi Team,I have a problem That i have created UI Action for my custom workspace .It working fine.But it is not redirecting to previous Page in my workspace it staying in same page .It is working fine in normal table Form.Please helpto solve this issue...
I can not install the employee service center and case management plugins on yokohama PDI, I need help
Hello Everyone,I'm new to both the community space and my role as a Knowledge Base Administrator, and I’m reaching out with a few questions as I get started.I have a set of documented knowledge base articles that I’d like to migrate into our current ...
I am exploring the OOB CSM dashboard functionalities. In the screenshots provided in the CSM dashboards in serviceNow docs, I can see the tabs like Overview, Cases by state, Cases by age, Data quality, KPIs. But in my PDI(Yokohama version), I am not ...
Hello Everyone.Hi everyone,I’m trying to add a tag to the Tags field in the Alert [em_alert] table using a script in subflow . Could someone please help me with the correct script or method to do this and how to call and us in subflow?I’d appreciate ...