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Screen conditions for the UX Screen

Hello, In the screen conditions for the UX Screen, the visibility is following the condition if a table is chosen but not following the condition if any further conditions are added such as category type.Please help me out in achieving adding further...

SrinivasaBK by Tera Contributor
  • 473 Views
  • 1 replies
  • 0 helpfuls

How to show knowledge articles in community portal?

Hi guys, I have to show knowledge articles in community portal. When a user is creating a question on community portal , when typed title ,Related Posts dropdown is seen. In this dropdown it only shows questions and blogs, I would like to show knowle...

Questionaries in ServiceNow

We have a requirement to implement a questionnaire within ServiceNow. Additionally, we need to ensure that the responses are saved for future reporting purposes. Could anyone please assist us in identifying the best approach to achieve this.

SG250533 by Tera Contributor
  • 321 Views
  • 1 replies
  • 1 helpfuls

Agent Workspace Active Chat: Response summary misaligned

Hello ServiceNow Community. We have an issue raised by our operations team that the response summary is misaligned if the support agent placed a long sentence in the initial chat. I have tried to research about it but cannot find anything, I was wond...

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Community Alums by Community Alums  
  • 350 Views
  • 1 replies
  • 0 helpfuls

Portal Issue

The customer can no longer see the the 'Assigned to' on a case in the portal. What could be reasons? Any help would be greatly appreciated. Thanks,Roopa

Emails are Not Showing

while looking at older cases regarding and an issue with emails and references we have discovered that cases raised in August, September and October are not showing any emails, they should have at leas have emails sent to assigned groups and consulta...