Hi All, We are calling a 3rd party API and getting choices data and creating new choices in question_choice table customer service application from the global script include and calling script include through the scope client script. We have already...
I have created two custom case types in a custom app. Now I have OSP agents and these cannot access the new case types . However the OSP agent can access the base cases and work on them. How can this be achievec?
We have users with multiple locations like China ,Hamburg, India etc., when user table is updated for the users with their respective time zone and my system default is US/Eastern.Issue is:The users preference setting is changing to system default as...
In OMT module, how can we map the product model to the cmdb table. Though there is already some OOTB configuration, anyone aware of how its been configured?
Hi Community,I have a requirement where I need to count records in a table based on a custom date range selected from a form.Here’s the setup on the table form:table_name (Reference field)last_updated (Choice field with values like Today, Last Week, ...
Good afternoon! I am searching for a ServiceNow Workflow Configurator / Designer – ITSM / CSM for a full-time position. Please email me at mriley@verticalrelevance.com
Hi everyone,I'm facing an issue with a client script that filters the choices of a field based on another field's selection. The script works perfectly in the back office (classic UI), but it doesn't apply the filtering in the CSM Workspace.Here’s wh...
I cant seem to find an answer on how to remove the "Create case for a product" option completely, does anyone know? Bonus points for helping me rename the "Create Case for Install Base" button as well
Hi All, I'm facing issue to deactivate "Create an Incident" option from CSM portal, when I search anything and it doesn't work it shows user to Create an Incident. I need to deactivate from CSM portal only Thanks,Sarthak
Hi,We have a widget in our customer service portal that, when clicked, opens a list view showing the list of cases (sn_customerservice_case) with fields selected in the corresponding view (csp). There is a request to include one more column in this l...
Hi all, The requirement is to show only "Add" option in the related list for Complaints table. I have tried creating custom relationships with required query from parent table to current table. Please find screenshot below. Also, the list should sh...
Hi Team, When I receive an incident email notification, and I click the link to the incident ticket, then I am directed to another portal, where I can see the latest information on the Incident ticket, and I can add additional comments to the ticket ...
I want to create a link for the workspace tied to the assignment group. This link should direct users to a view where they can see the tasks of their specific group. The view should be dynamically generated based on the assignment group's sys_id, sim...
Below is the action assignment record for a related list declarative action. Here you can see I have added payload label as translatable, also OOTB we do have translation record for 'add' in sys_ui_message table but still it does not get translated!A...
Hi all, We have a requirement in Complaints table where once the Category is empty or selected "None", the subcategory shouldn't show any choices except "None" or empty. but OOTB we could see "Question" choice visible in the list of subcategory choic...
