Difference between Service Portal (SP) and CSM Portal

[Aki17]

Could someone tell me what the difference between Service Portal (SP) and CSM Portal is?

Both can be used for offering the front-end interface to External customers with free of charge user account, right?

Best Regards,

Aki

[Service_RNow · Accepted solution]

Hi,

CSM:-

We have detailed explanations on which role can do what in our KB0639072. 

Portal:-

Portal

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Thank you