Resolved! how to add a link on portal header
Hello, I would like to add a link in employee center header menu next to (my requests, approval ) see attached photo.could you please help me do that ? thank you
Forum Posts
How to add "Requested for" field in the Record Information section (Workspace - Yokohama release)
Hello Community,I’m working on Service Operations Workspace in the Yokohama release.In the Record Information panel, I currently see blocks like SLAs and timings, Caller, and Assigned to.What I would like to do is add a "Requested for" field right be...
Portal notification content configuration
Hi folks, I have configured a content for Portal notification in Portal notification content configuration (sn_ex_sp_notifs_portal_notification_content_config). When I'm passing details in messageContentTemplate, it is populating correctly in notific...
Enforcing Dynamic Mandatory Attachments Based on Account in ServiceNow
Use CaseIn certain ServiceNow implementations, organizations require users to attach supporting documents when submitting a Record Producer or form. However, the rules for mandatory attachments may vary depending on the account associated with the l...
Resolved! OnSubmit Client script to set value of assignment group
I am trying to set value of assignment group using client script on onSubmit functionality, but the below code is not working. Please help :
Zurich release new features for CSM and diff. between xanadu and zurich release features for CSM
can anyone share a compact doc showing Zurich release new features for CSM and diff. between xanadu and zurich release features for CSM.
How to achieve the service portal Search source configurations
I have a requirement related to the Employee Portal search bar:I configured the search source to display results with the Incident number.Currently, when a user selects a result, it opens in the form view.The requirement is to open the result in the ...
Looking for ServiceNow Professionals who is open for remote part time position
I am looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at chernan...
Resolved! Guidance on Allowing External Logged-In Users to Submit Incidents
Hi Community,I am working on a small project in my ServiceNow developer instance, and here are the steps I’ve completed so far:Raise a Lead – A customer shows interest in the product/service.Generate a Quote – Sending them a price estimate.Complete a...
Resolved! How to enable employee centre search box to show the incident/request result
Hi can any one guide me the steps to configure the employee centre search box when ever I search Incident/RITM number not able to find the dataThanks in advance
Embedded Images Show Up as Attachments
Hi All, We have noticed that images we embed into the Article Body (HTML) field of a knowledge base article shows up as an attachment in the portal view of the article. We do not want embedded images to show up as an attachment. We only want files we...
How to Refresh RITM Form in Workspace After Catalog Task Completion?
I’m working on a catalog item where a flow updates a variable on the RITM after the related catalog task is completed. However, in Workspace, the RITM form doesn't auto-refresh after the update. If a user opens the RITM and clicks Save before refresh...
Resolved! Looking for Guidance on Getting Started with Integrations in ServiceNow Beyond University training
Hi Everyone,I’ve been working with CMDB and Discovery for the past 3 years and have solid experience in those areas. Recently, I’ve been given a new requirement to work on multiple integrations for CSM project within ServiceNow. While I have gone thr...
Help Needed: Learning CRM in ServiceNow – Looking for Step-by-Step Topics
Hello ServiceNow Community, I’m new to ServiceNow and currently exploring the CRM (Customer Relationship Management) capabilities within the platform. I’d like to learn CRM in a systematic, topic-by-topic manner to build a solid foundation and apply ...
Show all months on a Trend Chart even if no data
Hi community,we are having trouble displaying the value zero in the report graphs. The graph below only shows the data for April and May over one year because there were only open tickets for these 2 months for the particular account :But we want all...
