Hi All,I’m trying to fetch a Service Catalog item widget on a page, but I’m getting the error message:“You are not authorized or record is not valid.”Has anyone faced this issue before? How can I resolve this and make the catalog item load properly o...
When I complete data collection on an indicator created to count the number of travel requests, the values seem to be a running sum instead of a count for each date. How do I get my indicator to show the number of travel requests that are counted fo...
Hi Community, I am encountering an issue with the now assist case summarization feature on CSM configurable Workspace.I have activated the required skills and confirmed that it's working as expected in the fulfiller view. However, the case summary b...
Hi Team,I have a query regarding the TMF-653 API implementation. As part of this API, we receive a POST request from northbound systems, which triggers a test run in ServiceNow. The results of these tests are then displayed in the ServiceNow UI.In th...
Hello Community,I’m setting up External User Self-Registration using the plugin (not a record producer).Steps I did:Installed the plugin com.snc.external_user_self_registration.Created a User Registration Configuration (active, with fields, target ta...
Hello, I tried to use AWA with skills levels, but something is wrong. Skill assignment is ok, but when I add levels, assignment is not done base on agent levels. In case I opened to SN support, they confirmed that my configuration is correct and advi...
Hi community,Exporting Excel from the CSM portal will take me more than 10 minutes for 13,000 records.What can I do to make it not take so long?widget: DGS: Mosaic Component List<ul class="dropdown_menu" ng-if="showDrop"><li ng-repeat="t in ::exportT...
I want to know the best practice for defining the location in ServiceNow (cmn_location). I want to create unique location for rooms in the building. the building has multiple floors, each floor has multiple divisions and each division has multiple ro...
Hello everyone, I'm having this issue with accepting emails from people who doesn't have access to the case, and failing to record their replies. I tried inbound email flow, and it didn't work. My access rules are applied through BR-Before-Query. For...
Hi All, We have configure the SCIM based provision in servicenow and we can see the group is provisioned in servicenow but members are not getting added , how to check on that any idea. Thanks
I have a question about entitlement assignment to CasesHere’s the scenario:We have one contract created.That contract has two separate entitlements for two different items.When a case is created through the catalog, it is automatically assigned to En...
We are encountering an issue where emails sent from a client’s ServiceNow instance are not appearing in our inbound email logs. Normally, such emails should be captured and processed through inbound email actions, but in this case, the email is recor...
Is it possible to link company (core_company) and department (cmn_department) ?
Currently, the Team Calendar in WFO/Agent Workspace only displays schedules for an agent’s Primary Assignment Group. This is restrictive since many agents are members of multiple groups. The only workaround is to make them Group Managers, which is no...
I would like to provision users from EntraID to ServiceNow.In the standard functionality, the table to be provisioned is sys_user.However, since this is an external user,I would like to synchronize it with the contact table (customer_contact) as well...
