Workspace - personalization form for case details
Hello Is there a way to save the settings made in the personalize form of the case details so that when you logout/login again the view remains as per your chosen settings ? Tx
Forum Posts
Resolved! Re:Query on Email Notification Limits Based on Subscription Edition
Dear ServiceNow Community Members,I have a query regarding email notifications in ServiceNow. When we implement case creation acknowledgment notifications that are triggered to the case creator, are there any limitations on the total number of email ...
The requester cannot agree to the Communities Terms and Conditions.
The requester (sn_communities.community_user) navigates to the community but cannot use it because the consent form below is not displayed.Communities Terms and Conditions is set to True.
How can I determine the source of a new record in ServiceNow?
I am working with a Client Script on the incident table. When creating a new record, I want to know if this record is linked to or getting data from another table (for example, request or task). Is there a way to check in a Client Script or via a bac...
Making Status Field Editable in CSM Workspace
Hi Everyone, I have a requirement and would appreciate your guidance. As we all know, State is an out-of-the-box (OOB) field. I created a custom Status field based on my task requirements. When the State changes to Closed, all fields in the Case form...
TMF 648 Quote creation payload is throwing the error
I am trying to create the Quote from rest api explore by sending the payload. But it is throwing the error like below. I want to know how to fix this issue. { "code": 21, "reason": "Invalid payload: Request body missing", "message": "Invalid...
Add Attach UI action agent assist Interaction table
Hi All,I have a requirement add "Attach" UI action agent assist in Interaction table for Service Operation Workspace.It will populate the "Linked Knowledge Article" reference field with the selected KB in Interaction table that is Searching .How can...
User criteria is not working on the csm portal
I’ve created a Knowledge Base, and articles are displaying on the CSM portal as expected based on the defined user criteria. However, I noticed that a user without the required role can still view all Knowledge Bases and related articles. At the same...
Training Path
Please Suggest the Training Path for Program Management
Issue with CSM workspace
Dear All,When raising a Customer Order from CSM/FSM Workspace, this page is keeping loading without showing anything. It is happening in partner's instance. The instance is in Xanudu version. In my PDI instance it is showing like this : Where is this...
Resolved! How can I write an inbound email action to populate the watch_list field with all TO/CC
Requirement:I need to configure ServiceNow so that whenever an email is received:A case should be created.The case should be linked to the customer account and populated with customer details.Any To and CC email addresses should be added to the cust...
Resolved! How to make comments mandatory based on the knowledge article rating on portal.
I need to enforce a validation on the Service Portal so that when a user submits a knowledge article rating below 3 stars, the comments field becomes mandatory before the feedback can be submitted.
I want to delete the [Reply] and [Forward] buttons in the activity in CSM/FSM Configuration Workspace.
I am currently using the CSM/FSM Configuration Workspace. I want to delete the [Reply] and [Forward] buttons in the activity column of the record information. It would be very helpful if you could let me know.
Grant Program
The Grant Program has been created by following the ServiceNow documentation, and according to the guidance, it should appear in the Grant Management Portal once published. However, despite making several configurations, it’s still not visible.Has an...
Resolved! How to implement create knowledge Ui action for a custom table which is extending case table
How to implement a create knowledge OOTB Ui action for a custom table that extends the case table, also as of now the create knowledge Ui action is also not visible on the case form. How can I activate that on the case and custom table. I have activa...