Hi Community,I want to configure an Inbound Email Action to automatically create a Case in Customer Service Management (CSM) whenever a customer sends an email. My goal:When someone sends an email to a configured ServiceNow email address, it should c...
HiI would like to control the display of the portal header logo by role.I want logo A to be displayed to users with role A, and logo B to be displayed to users with role B.Isn't the portal header a widget? If it was a widget, I think you could set it...
Hi Team, We have upgraded plugin for Service Operation Workspace for ITSM Applications. from 5.0.2 to 6.1.7 for Xanadu version. But on Incident or Major Incident management record i can not see playbook option . Can someone suggest on same pls.Thanks...
I need to implement the functionality to close the PTASK based on the fields of the form in Closure Tab Realted List to validate if Training date is past date, Change is in reviewed or closed state and then only close the PTASK.Please help me with th...
I am currently experiencing an issue with a Guided Tour that I created for a knowledge article. The tour is functioning correctly on the detail record; however, it is not working on the main record, which is a sub-record.1) Detail View – Guided Tour ...
When we trigger a TMF 620 API calls to create a product specification, it is not feasible to establish two or more service specification relationships through a single TMF 620 API call. This limitation prevents the creation of product specifications ...
I want to hide Hide Announcement card, quick links card and frequently used apps card from HR agent workspace for specific groups
We have created new product offering and we have published it but it is not available in workspace even the defaults product offerings are not available. Is any specific configuration is required for this? Can anyone help on this ?
I’ve created a dashboard that includes all the necessary reports, but currently it’s only visible to internal employees. I’d like to make the same dashboard accessible to customers via the Service Portal. Any suggestions how to achieve this?
Hi Community, I am new to knowledge base created through incident. Can anyone please explain me the clear steps of each and every workflow used for knowledge base. And the process of each workflow . There are 4 workflows. So, how can it decide to run...
Hello Guys, I have a task to perform , In incident form, attachment must be mandatory on submit. If there is no attachment then a error msg ("Plz add an attachment").. This attachment should be stored in sys_attachment table after submittion. ...
I want to implement the following function by customizing a UI action button in ServiceNow. Then click this button to call an external API interface. How should it be implemented? It would be great if there was a demonstration example. The external A...
Is it possible to satisfy the following three conditions at the same time when transitioning from the portal to a URL outside of ServiceNow?We would like to realize the following functions when transitioning to a URL outside of ServiceNow from a quic...
Hi Community,I hope you're doing well.I’ve been working on exposing a custom table (Lead) to the public in my ServiceNow developer instance without requiring login credentials. Based on the recommended steps provided in the community and documentatio...
After installing the CSM Virtual Agent Conversation plugin I duplicated the create case topic block and it is not visible to end users. I want to make it visble to user having role sn_customerservice.customer and snc_external but whenever I login in ...
