Difference between Service Portal (SP) and CSM Portal

Aki17 · ‎11-12-2019

Could someone tell me what the difference between Service Portal (SP) and CSM Portal is?

Both can be used for offering the front-end interface to External customers with free of charge user account, right?

Best Regards,

Aki

Service_RNow · ‎11-12-2019

Hi,

CSM:-

We have detailed explanations on which role can do what in our KB0639072.

Portal:-

Portal

After going throw this Mark it Correct/helpful, if this helps you
Thank you

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Krishna Penaka · ‎11-12-2019

ESS (employee self service portal) is the old name for the ServiceNow portal and was commonly referred to as CMS. This is now a legacy portal. SP or Service Portal is the modern Service Portal in ServiceNow. Any new work would/should use the Service Portal interface.

DirkRedeker · ‎11-12-2019

Hi Technically based, they are the same. Both base on similar collections of pages and widgets. The purpose may be a bit different. For current instance, SP is the default. BR Dirk

Omkar Mone · ‎11-12-2019

Hi

For CSM you can check the below docs link -

https://docs.servicenow.com/bundle/london-customer-service-management/page/product/customer-service-...

There is not much difference but sp is a generalized portal where csm is basically created for Customers keeping the customer view in front. It basically provides information and support to organizations customer.

Hope this helps

Regards

Omkar Mone

Omkar Mone · ‎11-12-2019

For the costing,

CSM portal is typically costed per visit.

Check with your ServiceNow Licensing Manager.

Else everyone should still be able to access the Portal.

Regards

Omkar Mone