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Difference between watch list and worknotes list

lucky6
Tera Contributor

‎07-02-2020 11:10 PM

Hi everyone, 

What is the difference between watch list and worknotes list? 

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Tanushree Doiph
Mega Guru

‎07-02-2020 11:12 PM

Hey,

 

No, but that difference is pretty significant.

 

You can think of work notes is as you and your team discussing the technical minutia of fulfilling the task.   Stuff the customer needn't know, but executors might.

 

Comments / Watch_list on the other hand is you discussing the work with the consumer formally.

 

Also, refer link,

https://community.servicenow.com/community?id=community_question&sys_id=ff9257a1db101fc01dcaf3231f96...

 

Thanks

Tanushree