How can I remove the "Live Chat" button from Service Portal header

[Armin4]

Dear community

My organization has implemented the Connect Support plugin temporarily and now after we have deactivated the plugin, the "live chat" button is still visible in the header of the Service Portal website.

I would like to remove this button and therefore I have found this documentation:https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/build/service-portal/task/config... (see the last section of this website)

According to the documentation this part of the code has to be added:

"enable_live_chat": {
    "displayValue": "false",
    "value": false
}

I did this and in the end the whole code looked like this:

{
  "enable_cart": { "displayValue": "true","value": true},
  "enable_wishlist": {"displayValue": "true","value": true},
  "auto_update_cart": {"displayValue": "true","value": true},
  "auto_update_wishlist": {"displayValue": "true","value": true},
   "enable_live_chat": {"displayValue": "false", "value": false}
  }

I could save it succesfully and there was no indication of a syntax error but nevertheless the live chat button didnt disappear.

Do you know what went wrong? Or do you have another way to remove the Live Chat button?

I would be happy and grateful to hear from you!

Armin

[Ashutosh Munot1]

Hi,

If you go to Service Portal form in native UI you will see chat queue. Remove that chat queue and it will hide the Live chat.

https://community.servicenow.com/community?id=community_question&sys_id=5490eaaddb812b401cd8a345ca96...

Thanks,
Ashutosh

[Kunal Varkhede]

Hi,

In addition to @Ashutosh Munot,

If you go to Header Menu of the portal then select the Menu Item of Live Chat and disable it. It will not be activated for one portal.

also take a look at this below community link

https://community.servicenow.com/community?id=community_question&sys_id=30b88361db5cdbc01dcaf3231f96...

Please Mark Correct/Helpful answer if it help you in any way.

Thanks,

Kunal.

[Gaurav Shirsat · Accepted solution]

Hi Armin

Found the Couple of Ways for you.

Please Check the below ways:-

Once you empty the "Chat Queue" field from the Service Portal then the Live chat option goes away from Portal.

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/build/service-portal/task/config...

https://community.servicenow.com/community?id=community_question&sys_id=30b88361db5cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=57aa4b2ddb5cdbc01dcaf3231f96...

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat

[Armin4]

Thank you guys! I have emptied the "Chat queue" and now it works!