Forum Posts
Resolved! Change related list in in incident form when records have the same parent
Hello All,I have a requirement when change is created from incident it should be shown under "change request" related list. Both the incident and change request will have the same parent, which is case. Any idea how to do this?
How Can We Create a Standard Ticket Page Similar to What ServiceNow Uses for Support?
Hi Community,We recently raised a HI ticket with ServiceNow and noticed that their standard ticket widget for CSM cases includes several impressive features that we’d like to replicate in our own implementation. Specifically, we observed:A swimlane a...
My List update on CSM Portal
I would like to update the default filter for My Cases on our CSM Portal but I cannot find the appropriate place to update this information. I have saved a new filter with the Opened By as a dynamic field but I cannot make this the default filter for...
CSM users closing cases without the assigned to field populated
Hi CSM users are currently able to close cases without populating the 'Assigned to' field, even though it is set as mandatory via a UI policy when resolving or closing a case. Despite this, users are still bypassing the requirement. How can I resolv...
Portal
Is there any way to know how the specific portal is installed in servicenow??For e.g in my instance there is one abc portal which got installed I want to know exactly after which plugins installation the portal got added to my instance?
Resolved! Change Form "out the box"
Could someone kindly point me in the right direction, please?What i'm ideally looking for is to be able to open up and work through a Change Record in my PDI (or frankly any other accessible sandbox) to create training videos on "how to do xxxx". I h...
Resolved! How to enable . configure Cancel button in new problem form
HiI want to enable the Cancel button in problem form when state is "new"Cancel button is visible when state is Access and RCA, Resolved Similar I want the button in new stateany suggestion help meThanks
catalogs in csm/fsm configurable workspace.
After creating catalogs, in catalog under opportunity we are not getting ADD option for our catalog, instead getting customize option. How to tackle this . Please provide solutions.
Need help customizing CSM portal case visibility by company and country
Hi everyone, I'm working on a customization in the CSM portal and I'm running into a roadblock. Here's what I'm trying to do:On the "My Lists" section of the CSM portal, I want to allow certain contacts to see all cases created by other contacts who ...
Field msg under worknotes in compose section in HR agent workspace
I got a requirement to show field msg under work notes "Please include notes on the actions taken " but this should be in compose section work notes field in configurable agent workspace, i have created client script for it ,but that works only on th...
ServiceNow Teams Integration conference call error
Hello, I've been trying to set up the ServiceNow integration with Microsoft Teams in our test environment and have almost got what we need out of the integration. The last thing is getting the conference call feature working. I have the App ID for th...
Can you create your own post types to filter the Activity Stream?
On the Activity Stream, I'm looking to create my own Post Type to filter by. For example, Work Notes that contain the phrase 'Subject:'. Is that possible to do? I think alternatively I could enable Tags and then I think it might be possible to tag wo...
Workspace UI action
Hi Team,I have a problem That i have created UI Action for my custom workspace .It working fine.But it is not redirecting to previous Page in my workspace it staying in same page .It is working fine in normal table Form.Please helpto solve this issue...
HRSD plugins
I can not install the employee service center and case management plugins on yokohama PDI, I need help
