Customer service management system properties

I am looking for any information on the following System Properties related to Customer Service Management application and Special Handling Notes. Want to understand exactly what these system properties turn on? Version Xanadu and/or YokohamaThank yo...

Content on Google search

Hi All,I have implemented public service portal. Everyone can access service portal without authentication.However, I try to search our domain/url from google search. Google display "No information is available for this page." How to configure inform...

Same cataloge Items call multiple items within one order guide. is it possible

Login Redirect Issues

We have been using ServiceNow for several years (started on Berlin) and have been using a customized version of the original ess portal up until our upgrade to Yokohama last month and are now moving to the Service Portal (/sp). This means that the no...

Dashboard (Reports) - Performance Analytics

I have a requirement to show the time difference between 'Duration' field and 'Time worked' field on a widget or Report of a Dashboard.Can someone help me on this please ?

Not showing service definitions from case task related List

Hi, I need your help to show service definitions from case task related List. I configured service definitions for case task. It showing in case task List view but it not showing for case task related List. Please check the screenshots. It showing in...

Is it possible to add the Dependency View to a CI on the CSM/FSM Configurable Workspace

On the backend you have the possibility to see the Dependency View button But on CSM/FSM Configurable Workspace it is not shown What to do to get it overthere as well? 

What is the use of Follow button in Demand, Release forms

Hi,  In most of the forms in ServiceNow we see Follow button on right corner, I see that when user clicks on that button they would get notification when any new updates are added to that form and that does provide separate notification sent through ...

About the behavior of multi-factor authentication (MFA)

Hello,I have a question about the behavior of multi-factor authentication (MFA).The following settings have been made to perform verification for multi-factor authentication (MFA).The version is the PDI environment of Yokohama. 1.Multi-factor authent...

I Can't find the latest CAD voucher

I had an expired CAD voucher, and I received another CAD voucher after completing the Application Development Fundamentals On Demand course on May 16th. Now I want to register for the CAD exam, but on the My Vouchers page, there is only the expired C...

Add a description (multi-line) while attaching an attachment on Case

Hi all, We have got a requirement to add a detailed note or description for each attachment uploaded onto a case record always. We need this on CSM Workspace so agents can also view all attachments along with description on Workspace side.  Any sugge...

I am not able to see the case task services

Hi Team, I am not able to see the case task services. please let me know where we need to configure the services that need to be show here. please find the screenshot below  

Build URL without SYS_ID

Hello, I'm trying to build a URL for another system that they can use to take them directly to the Account in Agent Workspace. The problem is how do I get the sys_id for the account record? They will have the Account number (name) that they will pass...

Asset Record Quantity Update

Hi AllWe are using assets with ServiceNow and need to achieve the following for an asset that has the quantity of x20I have 2 fields - 1 is Quantity and the other 1 is Stock Remaining,What I need to be able to do is on an asset calculate Quantity - A...