Based on short description can we assign a assignment group and assigned to value.?
Based on short description can we assign a assignment group and assigned to value.? please give me step by step process.?
Forum Posts
Agent is not receiving the beep notification sound when the client responds back in the chat
Hi Everyone,Agent is not receiving the beep notification sound when the client responds back in the chat within ServiceNow ..how can we get beep sound when client responds..Thanks in advance
Integration between Servicenow and ecommerce chatbot.
Integration between ServiceNow and ecommerce chatbot. in our project we have developed a chatbot through rasa. in chat bot if we give any feedback it creates incident and it takes feedback as a short description.so based on short description it autom...
Update set movement in domain separated instance
Hi everyone,We’re facing a strange issue in our domain-separated ServiceNow instance and wondering if anyone else has experienced this.We made some changes to case and incident form fields in our Dev instance under a lower domain, then moved the upda...
Notification contextual sidebar after a follow not sent
Hello, I'm having issues with the provider Notifications. After a user followed a ticket, if an admin user make some changes on the ticket, the user see the notifications in the banner. If an another non-admin user make some changes, some notificatio...
Can't find what is causing sys_updated_on to change
Our application is a scoped CSM application. We have a situation where we produce delta export sets of case data based on sys_updated_on. After a case is closed, it appears in what should be for the last time in a nightly export. However, some da...
CSM case not created when email send by the user from the sys_user table and issued in Inbound email
Hi team, I am having the inbound email action which creates a Finance CSM case when email sent by the user who is in the user's table but Finance CSM case is not creating when user sent the email to the shared email box. After email sen...
Unable to Login Using External User Credentials – Need Help with Detailed Steps
Hi Community,I’m currently working on enabling external user access to a custom table (Lead table) in my ServiceNow developer instance.I have created an external user with the role snc_external and followed all the necessary ACL steps:Created UI Page...
Link that allows users to download the files directly instead of opening them in a new tab
We have a requirement in a Record Producer form that includes a Select Box field. Based on the user's selection, a Rich Text Label should dynamically display a corresponding template—one template for a specific option, and a different template for an...
Resolved! Major Issue Management vs. Problem Management
Hey everyone, What is the difference between Major Issue Management and Problem Management?I know that one is more for CSM and the other one for ITSM, but besides that what's the big difference, and how do I know which one should I apply? At the mom...
How to create Custom activity in playbook
Hi All,How to add and create custom activity in playbook. need step by step process. Thanks
I have a custom list screen, I want to specify fields on the list screen that cannot be modified？
I have a custom list screen, and now I want to specify certain fields on the list screen that cannot be modified. How to set them. Now I want to specify certain fields (such as the fields marked in red above). Double clicking cannot modify the value...
How to sort the reference variable in DESC order in Catalog item
Hi team,How to sort the reference variable in DESC order in the Catalog item. Regards,Manasa
When ITIL user was trying to edit labels on Visual Task Board
Dear collegues, When ITIL user was trying to edit labels on Visual Task Board, the system displays message as "you do not have permission to modify this record". Why is this heppening?
Not able to find function in account(customer_account) reference qualifier in Case Form CSM
On the Case form in CSM, the Account field has an out-of-the-box advanced reference qualifier applied: javascript:new global.CSManagementUtils().getCaseAccountRefQualifier(current) When I tried to understand its logic, I found that the CSManage...
