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UX Banner Announcement feature is not working as expected

Hello Everyone , When the user clicks on UX Banner Announcement and create the announcements and then select 'show for' field as users with specific group than the announcement should be visible only to that group members. But this is not working as ...

GouriS by Tera Contributor
  • 620 Views
  • 4 replies
  • 0 helpfuls

Key Word Search in Data Table widget not working on all tables

 I have observed that that using the existing Data Table widget --> Click on View All Tickets --> Keyword Search, works for well for tables.This functionality is not working for custom table created.Getting No records in <<table name>> using that fil...

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km14 by Kilo Contributor
  • 1661 Views
  • 5 replies
  • 1 helpfuls

Filter Component default value in UI builder

I am trying to use the created data source in default value of filter component however, it is not working. Trying to add the default value as plans assigned to logged in user but I can see the default value as unavailable option.  Data source select...

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Monika2 by Giga Guru
  • 512 Views
  • 3 replies
  • 0 helpfuls

Resolved! ATM Monitoring flow

We are integrated with ATM monitoring system. Based on the incoming alerts we are creating case-->Incident-->Dispatch (wm_task). From dispatch table we are sending dispatch requests to external dispatch system where engineer will go and visit the ATM...

Resolved! From where an agent can create a case?

Customer service application, Chat, Account, Contact.I am sure that from Customer service app and from a chat, it is in the documentation. But which is the third one? And why every test practice suggests cust.ser.app, an account and a contact and not...

Rita A by Tera Contributor
  • 1182 Views
  • 2 replies
  • 1 helpfuls

Skip verification HR Configurable workspace

Hi All/ @Ankur Bawiskar / @Sandeep Rajput , What is the OOB behavior if user is not present in system & HR agent click skip verification how opened for, Subject person fill will be populated ? Let's agent want to manually enter the user name which is...