Disable 'Notification Preferences' in 'User profile', but only for external users

[MiriamSch_]

Hello,

when external users access the CSM portal, they currently have visibility of the "Actions → Notification Preferences" widget within their user profile. However, this functionality is intended exclusively for internal employees.

Could you please advise on how to restrict access to the notification preferences so that only internal users can view and interact with this widget? This request pertains specifically to the Yokohama instance.

Thank you in advance for your support.

[Shruti · Accepted solution]

Hi,

Navigate to Service Portal -> Widgets

Search User Profile Actions widget and remove 'snc_external' from Roles list

[Ankur Bawiskar]

@MiriamSch_ 

if this is an OOTB feature then why do you wish to not use it?

Customer contacts or external users should have option to enable/disable notification via preferences.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[MiriamSch_]

Hello Ankur,
our ITSM department has decided not to make this option available to customers.
I’m simply implementing the configuration as requested, and I’m still new to ServiceNow—thank you for your understanding.

[MiriamSch_]

@Ankur Bawiskar 
our ITSM department has decided not to make this option available to customers.
I’m simply implementing the configuration as requested, and I’m still new to ServiceNow—thank you for your understanding.