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Display resolution codes based on case category

Hazel3
Tera Contributor

‎07-17-2023 06:03 AM

Hi,

I want to display resolution code choices based on case category like 'issue', 'feature' etc.. Can someone help me to achieve it.

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Sagar Pagar
Tera Patron

‎07-17-2023 06:21 AM

Hi @Hazel3,

 

You can make it resolution code choices dependent on case category. It will work.

Take a look at old thread: https://www.servicenow.com/community/developer-forum/dependent-choice-lists/m-p/1821197 

 

 

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.

Thanks,

Sagar Pagar

The world works with ServiceNow
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