Does ServiceNow scans PDF files(attachments) uploaded?

[karthikbabu]

An attachment has been made to the Case form and when I try to download and open the file it showed me an error as " Malicious PDF file". Is there a functionality where ServiceNow scans the document attached to the form? 

Please suggest.

 

Thanks,

Karthik

[Hussain Kachwal · Accepted solution]

Hello Karthik,

Up to my knowledge, ServiceNow doesn't make any kind of virus scanning of attachments rather storing the same in the database.
Recommendation is to restrict file types to those which are not likely to be a malicious type.

Kindly mark as Answered or Helpful, if applicable.

-Hussain K

[Hussain Kachwal]

Hello Karthik,

Any update on this?

-Hussain K

[karthikbabu]

Hi Hussain,

Thanks for the response. I was researching more about the topic and couldn't find any resources. I will be raising an HI ticket to see if they can provide any similar procedure.

Thanks,

Karthik.

[Hussain Kachwal]

Please close this thread by marking as Correct Answer.