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How to achieve the service portal Search source configurations

I have a requirement related to the Employee Portal search bar:I configured the search source to display results with the Incident number.Currently, when a user selects a result, it opens in the form view.The requirement is to open the result in the ...

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Resourc by Tera Contributor
  • 384 Views
  • 4 replies
  • 1 helpfuls

Resolved! Guidance on Allowing External Logged-In Users to Submit Incidents

Hi Community,I am working on a small project in my ServiceNow developer instance, and here are the steps I’ve completed so far:Raise a Lead – A customer shows interest in the product/service.Generate a Quote – Sending them a price estimate.Complete a...

RohitPapann by Tera Contributor
  • 267 Views
  • 1 replies
  • 1 helpfuls

Embedded Images Show Up as Attachments

Hi All, We have noticed that images we embed into the Article Body (HTML) field of a knowledge base article shows up as an attachment in the portal view of the article. We do not want embedded images to show up as an attachment. We only want files we...

How to Refresh RITM Form in Workspace After Catalog Task Completion?

I’m working on a catalog item where a flow updates a variable on the RITM after the related catalog task is completed. However, in Workspace, the RITM form doesn't auto-refresh after the update. If a user opens the RITM and clicks Save before refresh...

MiftahF by Tera Contributor
  • 311 Views
  • 2 replies
  • 0 helpfuls

Show all months on a Trend Chart even if no data

Hi community,we are having trouble displaying the value zero in the report graphs. The graph below only shows the data for April and May over one year because there were only open tickets for these 2 months for the particular account :But we want all...

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Wiwiz by Tera Contributor
  • 983 Views
  • 2 replies
  • 0 helpfuls