I need to put a logo on my satisfaction survey
I need to put a logo on my satisfaction survey, like the one in the photo below, how do I do this?
Forum Posts
Issue while submitting public Record Producer form – "Something went wrong, your request could not b
Hello Experts,I am trying to create a public Record Producer (external lead form) so that external users can submit lead details without logging in.Earlier, I faced an issue where the variables in my Record Producer form were showing as read-only for...
How to assign a task in Knowledgebase.
How do you assign a task in the knowledgebase? I see that someone assigned a task to me with feedback on a knowledge article and I see it in my assigned tasks.
Enabling the sys property "glide.apply.password_policy.on_login"
Enabling the sys property "glide.apply.password_policy.on_login" ..Will applicable users authenticate from external SSO? or it only applicable for users login in through Servicenow stored password.
How to change the record information in the sidebar
I would like to customize all the record information in the sidebar of the configurable workspace.For example, changing a customer's card to another table card, deleting, etc.If anyone knows any way to do this, please let me know.Best regards.
Publication Recipient Types
When creating a publication recipient list there are 4 options: Contacts, Internal Users, Consumers, and Accounts. I created a test recipient list of type Account and added a filter to include some specific named accounts. Then I tried to add that ac...
Resolved! Urgent !!! CSM Query rule issue
CSM Query rule not working as expected. requirement 1: to show only those health cases for users that they opened , these users are basically membersrequirment 2: To show cases to Managers opened by their department. ibhad read acls before on the cas...
Procurement Case Priority Lookup not working
Requirement: Priority should be changed based on Urgency & Impact selection for Procurement Case Configuration Done: A data lookup matcher table created in scope 'Procurement Case Management'A data definition table created in scope 'Procurement Case...
Guest User Can Fill Catalog Item Variables but Unable to Submit Public Access Issue
Hi @Shashank_Jain ,Thanks for the clarification. I was able to make the variables editable for the Guest user by setting the Public permissions (create, read, write) — so now I can fill in the details on the form.However, I’m still facing an issue du...
Resolved! How to make Lead table publicly accessible for external users?
Hello Community,I have created a custom table called Lead in my ServiceNow developer instance.My requirement is:I want to share a single link with people outside ServiceNow.When they click the link, they should be able to access a form without enteri...
CSA EXAM
“Hello all, I’m transitioning from a Customer Success role into a more technical career path. I’ve been exploring ServiceNow and I’m interested in the CSA certification. Since it costs $300, I’d love to hear from the community—does this certification...
Ability to mass close incidents for User assigned to his group.
In ServiceNow , can a user from a specific assignment group, close multiple incidents or mass close the incidents assigned to that assignment group, without requiring the admin role ?Currently for a user to be able to do this he requires>> itil, list...
Have a question about CSM External role
I have a Question that snc_external role user can have access to Case table or not ?Definitely, No ...Because external role does not have access to internal tables.But i need Partner User to see the case table. With which role i can grant access to t...
Resolved! guest User Access – Public Catalog Item Still Shows “You are either not authorized or record
Hello ServiceNow Community,I am trying to configure a public-facing Record Producer in ServiceNow that allows guest (unauthenticated) users to submit a lead form into my custom table (u_lead).Here’s what I’ve done so far:Created a Record ProducerLink...
Public Record Producer Access – Fields are Read-Only or Not Submitting
Hi Team,I am working on making a public record producer to allow external users to submit leads in my instance. I created a catalog, record producer, and linked it to the Service Portal. The link I am using is:https://<instance>.service-now.com/sp?id...
