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Resolved! Guidance on Allowing External Logged-In Users to Submit Incidents

Hi Community,I am working on a small project in my ServiceNow developer instance, and here are the steps I’ve completed so far:Raise a Lead – A customer shows interest in the product/service.Generate a Quote – Sending them a price estimate.Complete a...

RohitPapann by Tera Contributor
  • 244 Views
  • 1 replies
  • 1 helpfuls

Embedded Images Show Up as Attachments

Hi All, We have noticed that images we embed into the Article Body (HTML) field of a knowledge base article shows up as an attachment in the portal view of the article. We do not want embedded images to show up as an attachment. We only want files we...

How to Refresh RITM Form in Workspace After Catalog Task Completion?

I’m working on a catalog item where a flow updates a variable on the RITM after the related catalog task is completed. However, in Workspace, the RITM form doesn't auto-refresh after the update. If a user opens the RITM and clicks Save before refresh...

MiftahF by Tera Contributor
  • 305 Views
  • 2 replies
  • 0 helpfuls

Show all months on a Trend Chart even if no data

Hi community,we are having trouble displaying the value zero in the report graphs. The graph below only shows the data for April and May over one year because there were only open tickets for these 2 months for the particular account :But we want all...

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Wiwiz by Tera Contributor
  • 968 Views
  • 2 replies
  • 0 helpfuls

Openframe and CORS (or iFrame and cross-domain issue)

Hi there, we're struggling with an integration between ServiceNow and a web bar phone. The CTI guys give us an html URL that contains the JS to be used to interact with the phone infrastructure. We configured an openframe to load the html inside serv...

Next Experience UI Button

Hello all, my team and I do not like or want the Next Experience UI.Does anyone know of a way to remove this banner from our home screens?

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Customer Service Management and Employee service center query

Hi Team, I have a requirement in ServiceNow where the customer is asking to bring the case numberExample : EBL0000068 have 2 Case in the related list.can someone please suggests is there any way that we can bring the related list case number in separ...

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Alpha_K by Tera Contributor
  • 171 Views
  • 1 replies
  • 0 helpfuls