how to open a KB Submission Task
How do I create a KB Submission task?
Forum Posts
Security Center Installation in PDI
Hi,I am trying to set up Security Center in my PDI. I can see that the Security Center plugin is already installed.However, I am unable to find the sn_svc roles in the instance. Since I need to perform an end-to-end Security Center implementation for...
How can I determine all the groups associated with catalog items?
How can I find out all the groups that have access to each catalog item? I need to create an Excel sheet with this relationship.Something like:[catalog item name][variables] | [groups]So, how could I find all the groups that have access to a catalog ...
How to configure Quote Lines list view in CSM workspace
The CSM workspace appears to have a unique list view for the quote lines that is different from the related list quote lines.https://www.servicenow.com/docs/r/yokohama/order-management/quote-management-view-hierarchical-line-items.html How do we conf...
How can I configure customer Information and customer Activity in Agent workspace for Case record?
I have installed customer central plugin and I can see customer information and customer activity on interaction record in workspace but I don't see this on case record. How can I enable it for case record also?
Making attachments mandatory for subcategories
Hello,I have a requirement to make attachments mandatory in the CSM workspace when specific Sub-Category is selected.I have tried UI policies and Business rules but it is not working.Can someone suggest me how to implement this?
notification show inside bell icon in header
want to show notification in csm workspace but that notification want to show like title with button and when click on button need to redirect in different page but that notification come inside the bell icon notification
Resolved! What is the default configuration to close cases automatically
In how many days resolved cases close automatically by default?
Adding Recommended actions option to the side panel in workspace
I want to add Recommended Actions option in the contextual side panel of the Workspace. Can anyone help how to achieve this. Thanks in Advance
Create a Case for Custom Case Type from Request
In this article, I will guide you through the process of creating a case for a custom case type. When a request is raised, follow the steps below to generate a case from it:Step 1: Extend the Script Include RequestManagementIntegrationConstants with ...
Resolved! Workspace 'Compose' section - disable autocomplete suggestion for the 'To' field?
Is there a way to limit what users are shown in the 'To' autocomplete suggestion field for the 'Compose' section within the CSM Workspace? Or even a way to turn off that suggestion altogether (thus rendering agents to have to manually type in each em...
Standard Ticket Configuration - Show more/Show less not visible to see snc_external
Hi All, in the standard ticket page snc_External users are unable to see the Show More/Show less toggle which we configure from the Standard Ticket Configuration. is there a way to fix this issue? Thanks in Advance!
Resolved! CSM/FSM Congifurable Workspace List Layout edit
Hello,I am trying to edit the list layout of my CSM Workspace, can anyone help me from where can i change this layout?
Example CSM Portals
Hi all,I’m currently designing a CSM portal for our Managed Service clients and would be really interested to see any innovative approaches others have taken. Our primary use case is enabling clients to:• Raise enhancement requests directly into our ...
Resolved! Consumer vs Consumer User - Avoiding Registration
As the title says: I'm trying to figure out how to circumvent Consumers needing to 'register' for the CSM portal. By what I've read, the difference between the Consumers and Consumer Users is primarily 'registered' or 'not'. I'm attempting to avoid r...