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License metric for Sailpoint products

Hi Team,Can you please help me to find the license metric for the below products. PART#DESCRIPTIONSPT-IIQ-PLATINUMPLUSPlatinumplus IIQ Annual Support - Enterprise WideTERM-IIQ- SCIM-SVM-G5IdentitylQ for ServiceNow Service Catalog - Term Price - Tier ...

platform analytics dashboard pa indicator breakdowns

Need Help: Breakdown Mapping for Integer Field (Category) on Case Table for CSAT Surveys Hi everyone, I'm working on setting up indicator breakdowns for "CSAT surveys sent", and I've run into a challenge with a specific field type. My Goal: I n...

Parent-Child Notification Inheritance (Case/Case Types)

Hello All,I am working with Case Management (CSM) and have a few custom Case Types (child tables, e.g., sn_customerservice_case_ADS).I have configured several OOTB and custom email notifications directly on the parent Case table (sn_customerservice_c...

lakshminere by Tera Contributor
  • 310 Views
  • 2 replies
  • 0 helpfuls

Provider notification Link is not redirecting to the workspace

I've created a provider notification through the 'sys_notification' table, and I've successfully configured the trigger and content for the notification. However, upon clicking the notification, it currently redirects to the form in classic mode. My ...

Community Alums by Community Alums  
  • 1097 Views
  • 3 replies
  • 3 helpfuls

Resolved! Facing issues with the Inbound Email Action

Hello Community, I'm facing an issue with an Inbound Email Action in ServiceNow.I've created an Inbound Email Action with Action type set to "Record Action" and Type set to "Reply". I removed the condition from the Condition field and, in the Action ...

Data visualization on Customer Service portal

Hi!  Is it possible to add data visualizations on the customer service portal? The requirement is to be able to show e.g. a graph with cases closed per month, and that the graph should show only the cases for the company of whom the logged in user is...

Tanja Holm by Tera Expert
  • 1186 Views
  • 4 replies
  • 2 helpfuls

Catalog client script

I need help creating a catalog client script with these functions: The field name is date_of_movement If the current date is between the 1st and the 19th, the transaction date can be any date within the current month. (Limited to business days) If th...

larissaribe by Tera Contributor
  • 1873 Views
  • 8 replies
  • 0 helpfuls

Catalog item's variable values cleared out after submitting

Hi All, There's an issue with the catalog variable which is mandatory.  the variable field is submitted with values as it a mandatory field. After submission the values are being cleared out .How to fix this?Attaching image for reference.The below va...

phr_0-1721220879392.png
phr by Tera Contributor
  • 1134 Views
  • 5 replies
  • 0 helpfuls