Hi Community,I am working on a small project in my ServiceNow developer instance, and here are the steps I’ve completed so far:Raise a Lead – A customer shows interest in the product/service.Generate a Quote – Sending them a price estimate.Complete a...
Hi can any one guide me the steps to configure the employee centre search box when ever I search Incident/RITM number not able to find the dataThanks in advance
Hi All, We have noticed that images we embed into the Article Body (HTML) field of a knowledge base article shows up as an attachment in the portal view of the article. We do not want embedded images to show up as an attachment. We only want files we...
Hi,I have a CSM question.When trying to update a Case via inbound email our Flow does not get triggered if the email is NOT from User.In the email log there is a message:Trigger db40161f1b27e5504c98ec69b04bcb7e: Unable to access target record for tab...
I’m working on a catalog item where a flow updates a variable on the RITM after the related catalog task is completed. However, in Workspace, the RITM form doesn't auto-refresh after the update. If a user opens the RITM and clicks Save before refresh...
Hi Everyone,I’ve been working with CMDB and Discovery for the past 3 years and have solid experience in those areas. Recently, I’ve been given a new requirement to work on multiple integrations for CSM project within ServiceNow. While I have gone thr...
Hello ServiceNow Community, I’m new to ServiceNow and currently exploring the CRM (Customer Relationship Management) capabilities within the platform. I’d like to learn CRM in a systematic, topic-by-topic manner to build a solid foundation and apply ...
Hi community,we are having trouble displaying the value zero in the report graphs. The graph below only shows the data for April and May over one year because there were only open tickets for these 2 months for the particular account :But we want all...
Hi All,On Event form i am trying to add two new fields beside "All Day" field but this was in Formatter "Schedule Date range Selector" . Now i want to add this two new fields in the Formatter but i am not able to find the "Schedule Date Range Select...
Hi,We have a requirement to hide or make read only the When & To in Calendar events while creating new event from Team Calendar for only specific type. When we analyzed we see this been created as formatter and not created as field in any table, has ...
Hi there, we're struggling with an integration between ServiceNow and a web bar phone. The CTI guys give us an html URL that contains the JS to be used to interact with the phone infrastructure. We configured an openframe to load the html inside serv...
Hello all, my team and I do not like or want the Next Experience UI.Does anyone know of a way to remove this banner from our home screens?
Hi Team, I have a requirement in ServiceNow where the customer is asking to bring the case numberExample : EBL0000068 have 2 Case in the related list.can someone please suggests is there any way that we can bring the related list case number in separ...
Validating Uploaded Excel & CSV Templates in ServiceNow with Flow DesignerWhen end-users upload files in ServiceNow (through Catalog Items or forms), the files often need to match a specific template. Validating uploaded files before import prevents ...
I have a requirement where I need to do field mapping from Interaction table to the selected case table when I click 'Create Case' action on interaction form in WorkspaceI enabled 'create case' action using steps : Enable the Create Case UI action fo...
