Resolved! OnSubmit Client script to set value of assignment group
I am trying to set value of assignment group using client script on onSubmit functionality, but the below code is not working. Please help :
Forum Posts
Resolved! How to Make Attachments Mandatory on a Record Producer Only for Specific conditions
In many business scenarios, users must attach supporting documents when submitting a Record Producer form. While ServiceNow provides a Mandatory Attachment checkbox, it doesn’t always cover conditional use cases. This article explains how to enforce ...
Zurich release new features for CSM and diff. between xanadu and zurich release features for CSM
can anyone share a compact doc showing Zurich release new features for CSM and diff. between xanadu and zurich release features for CSM.
How to achieve the service portal Search source configurations
I have a requirement related to the Employee Portal search bar:I configured the search source to display results with the Incident number.Currently, when a user selects a result, it opens in the form view.The requirement is to open the result in the ...
Looking for ServiceNow Professionals who is open for remote part time position
I am looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at chernan...
Resolved! Guidance on Allowing External Logged-In Users to Submit Incidents
Hi Community,I am working on a small project in my ServiceNow developer instance, and here are the steps I’ve completed so far:Raise a Lead – A customer shows interest in the product/service.Generate a Quote – Sending them a price estimate.Complete a...
Resolved! How to enable employee centre search box to show the incident/request result
Hi can any one guide me the steps to configure the employee centre search box when ever I search Incident/RITM number not able to find the dataThanks in advance
Embedded Images Show Up as Attachments
Hi All, We have noticed that images we embed into the Article Body (HTML) field of a knowledge base article shows up as an attachment in the portal view of the article. We do not want embedded images to show up as an attachment. We only want files we...
Trigger xxxyyyzzz: Unable to access target record for table name sn_customers
Hi,I have a CSM question.When trying to update a Case via inbound email our Flow does not get triggered if the email is NOT from User.In the email log there is a message:Trigger db40161f1b27e5504c98ec69b04bcb7e: Unable to access target record for tab...
How to Refresh RITM Form in Workspace After Catalog Task Completion?
I’m working on a catalog item where a flow updates a variable on the RITM after the related catalog task is completed. However, in Workspace, the RITM form doesn't auto-refresh after the update. If a user opens the RITM and clicks Save before refresh...
Resolved! Looking for Guidance on Getting Started with Integrations in ServiceNow Beyond University training
Hi Everyone,I’ve been working with CMDB and Discovery for the past 3 years and have solid experience in those areas. Recently, I’ve been given a new requirement to work on multiple integrations for CSM project within ServiceNow. While I have gone thr...
Help Needed: Learning CRM in ServiceNow – Looking for Step-by-Step Topics
Hello ServiceNow Community, I’m new to ServiceNow and currently exploring the CRM (Customer Relationship Management) capabilities within the platform. I’d like to learn CRM in a systematic, topic-by-topic manner to build a solid foundation and apply ...
Show all months on a Trend Chart even if no data
Hi community,we are having trouble displaying the value zero in the report graphs. The graph below only shows the data for April and May over one year because there were only open tickets for these 2 months for the particular account :But we want all...
Adding New field to Formatter "Schedule Date Range Selector" on Event Form
Hi All,On Event form i am trying to add two new fields beside "All Day" field but this was in Formatter "Schedule Date range Selector" . Now i want to add this two new fields in the Formatter but i am not able to find the "Schedule Date Range Select...
Resolved! Unable to hide or make the ‘When’ and ‘To’ read-only for specific event types in Calendar Events
Hi,We have a requirement to hide or make read only the When & To in Calendar events while creating new event from Team Calendar for only specific type. When we analyzed we see this been created as formatter and not created as field in any table, has ...
