Hi All, I'm Paras Hinduja, a passport expert dedicated to simplifying the passport application, renewal, and replacement process. Can anyone explain in detail how the Customer Service Portal works within the CSM framework? Thanks, Regards Paras Hind...
The software we deliver and support is integrated with a number of different third party software products. There are times when our agents need to open a support ticket with the third party provider via email and link it to a case with our customer...
We have our contacts within the SN carrier list. When we have a shipper onboard they are currently providing all of this information again (even for the carriers we already have in our system). I am trying to figure out a way that when the shipper pr...
In this article, I will guide you through the process of creating a case for a custom case type. When a request is raised, follow the steps below to generate a case from it:Step 1: Extend the Script Include RequestManagementIntegrationConstants with ...
Hello, I'm facing an issue when trying to access certain CSM tables via the portal. The error message reads : "Access to API 'put(table_name.field)' from scope 'sn_customerservice' has been refused due to the API's cross-scope access policy." Is th...
TO: should be contact.emailCC: should include both the Assigned_to user and the currently logged-in user.If the assigned user and the currently logged-in user are the same, they should only be added once.This should be done in the Email Client Templa...
Hi,I have created one record producer to generate CASE record. In the Employee Centre portal submitted the record producer and getting error like " sorry either the data doesn't exit or you don't have access" for ITIL users. I have added the ITIL to ...
Hello everyone, Does anyone know if it's possible to display Engagement Messenger directly on a ServiceNow portal (for example, the standard SP portal or the CSM portal)?If so, how do I do this?Is there any special configuration required on the insta...
I want to configure customer activity tab in csm workspace in which i want to enable hyperlink for contact name and other highlighted names and also want to set a default filter which is highlighted by red box in the image. Has anyone implemented som...
Hello:Our operations team has a lot of email mailboxes and we are trying to get them into ServiceNow. As we cannot read all the mailboxes I was thinking I could setup one mailbox into which emails from the other mailboxes can be forwarded, and Servic...
Hi can any one guide mewhen I search and view relevant articles from the interaction form -next to short description in the native ServiceNow UI,Interaction I am not able to add the article to interaction but in incident form we have button attach t...
環境情報SN: 横浜 (パッチ:1a-03-25-2025) 助けてくれてありがとう。現在、ベンダー環境のワークスペース画面で文字化けが発生しています。 添付されているのは、構成可能なワークスペース画面と文字化けしたテキストの画像です。この画面は、構成可能なワークスペースの OOTB レコード バリアントの複製です。正しくは「同住民の問い合わせ」ですが、下図のように「同」が文字化けして表示されません。残っている証拠はタブの文字化けだけですが、フォーム画面の「問詳細」というフィールド名も文字化けし...
Hi, Is scheduled reports are domain separation in servicenow? Can anyone explain me with this . URGENT! Thanks,Tulasi
I've created an Email Client Template to be used from within CSM, to include an autosignature. As it is now, the autosignature includes variables for the current case (task) from our Investor Relations table. For example:${assigned_to.first_name} ${a...
Like the head, I would like know the difference between Community VS Forum VS customer portal.Text doesn't have any explanation about it and I feel confused. Could somebody help me about this question?Thank you.
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