Duration, Business Duration, Time Worked fields are empty

[Hardik Panchal]

Hii All.

The fields Duration, Business Duration & Time Worked are not populating in the Case form even after the case is closed.

Please help.

Thanks in advance.

[JerryJ071847183 · Accepted solution]

Hi,

Refer  below link for populating Time worked.

https://docs.servicenow.com/bundle/jakarta-platform-administration/page/administer/time/reference/r_...

Refer below link for setting Duration

https://docs.servicenow.com/bundle/london-application-development/page/script/general-scripting/conc...

A business rule is there on Incident for calculating Business duration

mark_closed

Mark my ANSWER as CORRECT n also HELPFUL if it helped.

[Nandini_0509]

That Time worked link is not working
Can you help me figure out where to find that one?