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10-21-2019 02:24 AM
Hii All.
The fields Duration, Business Duration & Time Worked are not populating in the Case form even after the case is closed.
Please help.
Thanks in advance.
Solved! Go to Solution.
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Customer Service Management
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10-21-2019 03:16 AM
Hi,
Refer below link for populating Time worked.
Refer below link for setting Duration
A business rule is there on Incident for calculating Business duration
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Mark my ANSWER as CORRECT n also HELPFUL if it helped.
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10-21-2019 03:16 AM
Hi,
Refer below link for populating Time worked.
Refer below link for setting Duration
A business rule is there on Incident for calculating Business duration
mark_closed
Mark my ANSWER as CORRECT n also HELPFUL if it helped.
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02-04-2024 10:05 PM
That Time worked link is not working
Can you help me figure out where to find that one?
