Dynamic translation of Targeted Communication

[Mathias Roed1]

Hey all,

Hope you're doing well! I've got a question about dynamic translation in the context of targeted communications on ServiceNow. From what I gather, dynamic translation usually applies to notifications or task forms, like in the 'Additional comments' section.

However, targeted communications often rely on email templates rather than individual notifications. So, here's my question: Is it possible to implement dynamic translation for these targeted communications?

Any insights or workarounds would be super helpful. Thanks in advance!

Cheers!

[Mathias Roed1]

@Alex Coope - SN Perhaps you know something about this topic? 🙂

[Alex Coope - SN]

Hi @Mathias Roed1,

This should really be in our i18n forum here,

Thinking about the question, this would be ideal as an artifact for the Localization Framework, probably on the [sn_publications_publication] table,

If you need to know how to make a custom artifact, check this post for how we made one for Guided Tours,
 

Many thanks,
kind regards

[Mathias Roed1]

Hi Alex,

Thank you for returning on this question. I see that custom artifacts can be created to get this working. 
Do you know if there are any plans to support this OOTB, instead of introducing our own artifacts/solutions for this?.

[Alex Coope - SN]

Hi @Mathias Roed1,

Currently no plans at the moment,

Many thanks,
Kind regards