Hello Community, I'm new to integrations. We are integrating ServiceNow with a third party tool, where we get the JSON (attached). I need to process this JSON and insert the records in to account and contact table. Any help on this is appreciated.
Hi How can we create a related private ticket Like (Incident or case or Task) should and visible to clients on portal. Ticket should only visible to internal teams not flowing to portal.Please guide meThanks.
Hi there,"Customer Approval Record" widget in approval page does NOT have any info about the original record.Can you assist?
Hello, I know this question has been asked before, however, I would like to know your recommendation based on the current status and maybe future developments/improvements. Currently our assignment rules are defined in a script. As we need more and m...
I now have a requirement, the following code，Is there a better way to write it, because each variable corresponds to each group var A = new GlideRecord('sys_user_grmember'); var B = new GlideRecord('sys_user_grmember'); var n = new GlideRecor...
Hello, we have a new catalog item we are trying to implement in production. However, when activated, the "submit" button redirects the customer to the associated request instead of the portal homepage. Where should I check to fix this issue?
Is there a better way to write it or a simpler way or a way to maintain it later?var gr= new GlideRecord('sys_user_grmember');// Agroupvar tifi = gr.addQuery('group', 'ec6fb87747f1311047d9afcf016d438b');// Bgrouptifi .addOrCondition('group', 'Search ...
I have integrated ServiceNow Voice with Amazon Connect to allow for inbound/outbound calling capabilities. I am able to access the recordings of the calls as well as see real time transcriptions as the call is happening, but after the call is over, t...
Hi All, I have created an inbound action for a particular Catalog item. For internal user (sys_user) request is creating but for Contacts Case is creating with Request. I deactivated all the inbound actions related to Case table still Case is creatin...
Hi All, I have created an inbound action for a particular Catalog item. For internal user (sys_user) request is creating but for Contacts Case is creating with Request. I deactivated all the inbound actions related to Case table still Case is creatin...
Hi, Is there any out of box feature to send a custom table data(delta) to SFTP in PDF and XML format on daily basis.Can I use flow designer with "Generate PDF Document flow action" and SFTP step to achieve this. ThanksRaji
I have a client that will be creating a 100+ work orders that span 30 days. They want these automatically scheduled to an agent with 4 hour windows. Some should start at 8am and the other 4 hours at 1pm. The agents have a list of locations covered...
What does a local update set mean? By experience, I noticed that it has information about all the update set that exist. Suppose I created 2 update sets in the portal. Would I be able to see that update set 1 exists in update set 2?
I have created one user in particular domain . I have given admin and domain_admin role to that user but that user able to see and access the remaining domains also. How can we restrict the access. Please provide the solution.
I want to popup a warning message to extend the session when ServiceNow Portal session is about to timeout as it is already there OOB for backend
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