Can search result display in new tab Service Operation Workspace like Agent Workspace ???
Like pic below, a result will display in new tabBut in SOW, it will display in new pageHave any solutions to make SOW work the same way like AW
Forum Posts
Resolved! How to set Default Filter on related list for all users
Hi Team, We have a requirement wherein we want only Active Location to be visible on the related list on Account Form for all users. How can we set this filter so that if any user opens the Account form, and click on Location related list, he can onl...
Public Form
Is there a way with a free developer instance to make a public form? When I mean public form I mean like google form level of accessibility where I can send someone a link and they can fill out the form. For example, can I make my record producer be ...
DateDiff subtract 7 days from date
Hi All,I am working on a fix script to re-calculate metrics however I need to remove 7 days from the date but I cannot get this working it stays on the same date of 19 days. I am unsure where I am going wrong so any help would be appreciated.var gr =...
Login redirect
I need to have all users that have the snc_external role to be redirected to the /cp. I am including my spEntryPage script. All users are still being redirected, regardless of role to the SOW. Is there something wrong with my script? /** * * Servic...
Resolved! REST Message
Hello. All How to Securely Passing User ID and Password in RE...
Resolved! Modify the action of the Post button on Journal fields
I have a use case where on certain forms I need to require users to include a heading for lack of a better term in this forum. Using scripts I am able to do this when the form is saved without issues, but if the Post button is clicked it bypasses th...
Copy some fields from interaction to case record
Hi All, I would like to edit the 'Create case' button from Interaction table in WorkspaceI would like to copy some data from interaction to case record when I create case. I found that the Ui action record of Interaction table is inactive. But I'm no...
How can you make a field only accept numbers dynamically?
Hi, I'm sort of new to ServiceNow and I'm trying to make a record producer field only accept numbers. I've tried an onChange() client script and validation regex but they only work if I click off the field. I was wondering how I could dynamically val...
Create a popup window for UI Action button to close similar tasks with matching Short Description
Hi All, I have a requirement where I need to provide a "prompt"/"Popup" Window when the user closes the order task through UI Action Button on the form, below are the requirements details. 1. If there are multiple Order Tasks with same "short descrip...
Resolved! Change request Table
How to create a relationships between catalog task and change request table?
Populate Short Description on Interaction record
Hi Experts,Requirement: I would like to populate a short description on the Interaction record with 1st message/text entered by the end user. How can I achieve this requirement? Or an alternative solution I can propose? I found the below community li...
What does the 'route' field signify in the UX screen condition?"
Can someone explain what the 'route' field is.Also, if I want to conditionally render a UX screen based on a field of the Incident table, how can I accomplish that?
has anyone implemented industry data model ?
Hi experts, I am looking for help if anyone has implemented industry data model on top of existing customer service management?
Resolved! Search Global pops up message - How to deactivate?
Hi folks, I need help with the Search Global tool in SN. Right after I click on any module from the ALL Navigator and load the list of records, the Search Global (on the left side of Application scope/Update set) pops up with a message "Search is now...
