My company only has one instance but there are two departments that would like to use Incident and Change Management.Could someone please tell me the best way to separate the Incident and change management on the instance so that the configurations m...
Hi, Has anyone come across a situation like this before - I work for an MSP and we have accounts that use another third-party MSP for some IT Services. The third-party MSP currently raises Cases on behalf of some of our accounts (via email ) and we n...
Hello, I work at an MSP and we have a situation where some of our accounts work with another MSP for some forms of IT support.The third-party MSP raises Cases on behalf of our accounts (via email ) has anyone come across anything like this before and...
Hi, we are planning to go live with CSM and point it to an existing consumer help email account. When we do that, we want to confirm that SN will only consume new emails received after go live and not any historic emails in the mailbox. Thanks.
Hey folks, I am a newbie with portals in ServiceNow. I created a portal and in my Test instance, it is displaying the menu the way I want it (see 1st pic)However, I moved the site and everything looks good, except I cannot find where to remove the CH...
I have configured on change client script to clear the dob value and to show alert or error message if the selecting date is in future. I tried with alert and error message both are reflecting twice. when i tried with field error box its clearing the...
There is a UI action called "InReview" available on Case Form, We need to hide this UI action when case task moved to some state(state initiate action). Case task is available in related list table.
In your PDI, navigate to System Applications > All Available Applications > All. Find the plugin and then activate it.For more information on using the All Applications page, see Activate a plugin. Want to know if service portal and customer portal a...
Hi Team, I have installed RPA hub and unattended robot plugins from Servicenow store.While configuring, The below issue has encountered. I have followed the below community link but unable to open the links mentioned.RPA Desktop Design Studio - "Plu...
Hello,For external users csm portal header and menu's are not visible in portal page with snc_external role.Any additional roles required to display menus on csm portal page?Thanks in advance..
Hello,For external users csm portal menu's are not visible in portal page with snc_external role.Any additional roles required to display menus on csm portal page?Thanks in advance..
How to configure the Agent Assist search resource & context in SOW:On Incident, Agent Assist provide recommendations based on all resolved/closed and knowledge articleSearcher: Knowledge, Pinned, Catalog, SocialQAAdditional Search Resource ITSM- Simi...
Hi All,I updated my instance to Utah/V version, and the identity center(com.snc.identity_center) was installed default.How can I uninstall or inactive it.Thank you very much.
HeyI need to create a notification that will be sent to email, as soon as a new incident is created.The notification should be sent to the person who opened the incident
Workspace form changes are not being carried over when committed into another environment. Version is Vancouver. I created the update set in DEV and committed it into TEST, but cannot see the form changes for Workspaces.
