We have a requirement to limit the knowledge articles Related Content (Contextual Search) suggestions to product selected on Case creation Record Producer form. Knowledge Bases are created for each product. The related content should show articles on...
Hi Friends,This is w.r.t. CMS, when we click on logo it redirects me to home page. My requirement is to redirect it to specific URL (www.abc.com) when user clicks on the logo, and it should be domain specific.Please let me know the necessary configu...
Hello everyone, I am still experimenting with ServiceNow Domain Separation and want to know why when I try to duplicate the "Record default" page variant to a domain, the components in the duplicate are just 3 while the default has 6 components. The...
Have few queries Question 1 :- Presently CSM Fundamentals On demand course is on Tokyo Release , If i go for Instructor Led training will it be on Tokyo Release or the latest release like Utah or Vancouver ? Question 2 :- For what duration On deman...
Please does anyone know how I can add more opens to this related search on the form?
Please can anyone help me on how to removed/hide the "Related Content" pop out option for the short description field on the "create case" form on CSM Portal?
Does anyone know how I can change the text color of this attachment widget on tickets on CSM Portal page. when you click on a ticket on the customer portal there is an attachment link on it. I'm trying to change the color to white as the blue color i...
HI Team, When the ast_contract End Date is reached, the State field of contract is set to "Expired".I wanted to know which script is making that update?
I need to get the data of one field from salesforce and get updated in ServiceNow based on Account id using integrations
Hi all, in customer service we have lost the 'type your message here' widget in the activity stream. It still exists for folks on the incident side, but 'cases' do not have it. Is there a place to start looking to restore that functionality so end us...
Hi Folks, we are exploring the possibility of integrating WhatsApp Voice messages with the CSM Virtual Agent. The voice messages will be coming in Arabic and these needs to converted back to English text on now platform. Pl. share your views and how ...
I created a report filter to meet the condition but I see the error Please validate you created the pie chart report including only contracts created in the last 7 days broken down by the Contract model field.
HI Team, I have added one field to a form which is Dot walked field . But one someone else checks for that field in related list its not visible unless someone does Reset Column to Default?Any idea how to avoid this?
Hi Community, I hope to get some help with Response Templates in the Contextual Side panel, on the CSM/FSM Configurable Workspace. I have so far been unable to solve this requirement. What we need is an automatic refresh/reload of the list of Respons...
Hello all, In my record producer, i have two fields 1. configuration item- reference to cmdb table2. requested item- reference to sc_req_item table Onchange of ci, request item should show records having same CI.for eg: ci in variable is selected as ...
