We have a widget that is calling a table which displays the results , however, the titles are very far apart: We'd like it to look more like another widget we have: As you can see here, the space between each line is much closer together. I've adju...
Hello All, Please Help me to change the agent workspace chat image. thanks in advance
CSM can be used by both external and internal employees. However, internal employees are not contacts or customers. How can they access the CSM portal? The client has ITSM already and would like CSM to be extended to internal employees too. Can inter...
Hi, I am trying to call a variables and event parms on script action to create a service_request. After processing the file I am getting undefined values on RITM. I've mentioned below code and results for the reference. Please give me the resolution ...
I am new to the ServiceNow , after researching on the external user, I found there are two ways to creating it.1. Create a user with "snc_external" role2. Enable self-register , then create external user from the self-register pageI would like to k...
Hi Community, I have a requirement where - 'If a record gets inserted / Updated in a custom table then same respective record should be created / updated in another custom table'. The Two tables have same set of fields. What script needs to be used i...
how to add playbook in workspace
We have a custom kb viewing page in our csm portal. This page uses the out of box "Knowledge Article Content" widget to render the article. Articles which have pasted images as opposed to attachment images, users with the snc_external role cannot vie...
Hi Community, I have a requirement where - 'If system receives an email through inbound email action then the instance email id is stored in the Recipients (String field) field by default. How to remove the instance email id from Recipients field. Wh...
Does anyone know how to Open up the ServiceNow Demand Portal? We have a Portal for Internal Users to submit Enhancements, etc. Well, we also open up the Concept Request portion for Demands. Currently as an Admin I can see it, and click "Save" or "Sub...
Hi there!! I am currently looking to set up more than 20 inputs in a custom action in the flow designer. However, I have read on the net that to set more than 20 inputs, I have to change the value of "sn_flow_designer.max_action_vars" and "sn_flow_d...
I have created all the queues and assignment rules for my AWA it worked on the dev instance and test instance but when moved to the production instance everything is correctly setup same us the test and dev instance but work items are not being creat...
Hi, I'm configuring customer service agent workspace instance to customer. I would like to configure that Customer Service agent could only be able to select specific assignment groups to case form. Basically I would like that Customer Service agent ...
Hi, How I can configure list layout in CSM agent workspace? I thought this would'v been possible by changing list layout of this specific table from back end's slushbucket, in this case from table sn_customerservice_case_list.do, but changes I do the...
