The CSM/FSM Configurable Workspace, which stands for Customer Service Management / Field Service Management workspace, is a ServiceNow platform-provided pre-built workspace. It is built primarily for customer service and field service management act...
I created a flow which deactivates the group on monthly basis.Here the requirement is I need to mention in the description field of group table when that particular group was deactivated(deactivated date) and also mention name of flow which has deact...
In Catalog item Form if we type the same first name and last name which is present in Active Directory it will throw an error on OnChange Function. Thanks,Ravichandra
Hi Team, I have created few button bares which are having URL's in it.I have created an other button called "Launch".Whenever users selects any button and clicks launch it should redirect to the URL placed in the button bare.Below is the screenshot: ...
How to check if your installed CSM application is Standard or Professional license version ?
I have a simple requirement to implement - Detect an inbound email with a specific subject and create a service request. All the details to create a request is added in a excel file, so request's details needs to be read and populated using the excel...
I'm trying to get started with the CSM Configurable Workspace and have looked through the "Guided Setup", I've got many issues but the 'simplest' one is adding a "New Record Menu Item". I have added a record to the 'sys_aw_new_menu_item' table, and...
Hi,I am trying to get a single record in a business rule from Case table without using GlideRecord.next() as it is giving following errorQueryEventLogger: Invalid query detected, please check logs for details [Unknown field in table sn_customerservi...
Hi All can anyone guide me.Automatically set the Billable to true using business rule based on 10 days timeline (part requirement task closure) Please can you guide the script appreciateThanks
List Views of All Alerts are not Auto Refreshed automatically in CSM Configurable WorkSpace but it is Auto Refreshing automatically on Agent WorkSpace on PROD Instance. Please let us know why it is not Auto Refreshing on CSM Configurable WorkSpace.
Hello, I have a simple report (Bar type), showing Average Business Elapsed Time by Priority. Grouped with Standard Deviation for Business Elapsed Time of resolved Cases. So, this is the report with 2 data sets. Let's take the example for P4 priorit...
Hello, we are currently having a recent issue where Partner Contacts are unable to view cases where they are assigned as the "partner contact". Previously, they had used the "contact" field, but it seems something changed in SN that prevents this.How...
Is anyone out there importing/scanning creating Cases from White mail. I appreciate that this is dying in most business, however we have a customer who wants to create cases from any letters/White mail sent to their offices. I can't find anything t...
Hi team, here my ask is when i click on attachment icon on csm configurable workspace contextual pannel bar i want to show some popoup (alert type msg.) is it doable?
PFA below notification script, which I am using. (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional GlideRecord */ e...
