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This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Zurich. Keep coming back often to see what's added....
Hello, I just want to know that the Dynamic translation globe icon in the live agent chat window is available for all the agents by default.But is it possible to restrict this option to enable or disable the dynamic translation for only some queues?A...
Hi All,we are migrating to SOW and observed that Dynamic Translation toggle on chat window is coming as false/disabled.Earlier, we were on Agent Workspace and it is working absolutely fine fine. Could you please help in confirming which configuratio...
I have implemented Hub and Spoke architecture for Localization framework. The key problem I came across is when the value of the field is changed. For example: Catalog Item has Name and short description field. When we create a new record and then re...
Hello Experts, I want to translate the knowledge article once it is published , how can I achieve this ?? Is there some automation script which can be triggered once the existing articles are updated/published to translate in all the languages. Addi...
Can checklists in an HR task be translated? I would think not since they are created from a template that is just a JSON. But maybe there is a workaround someone has found? like adding a gs.get message to the ng-for that displays the checklist or som...
Hello All, I am trying to translate published knowledge article using localization frame and dynamic translation. When i am translating KB articles it is being translated partially because its picking up description field for translation and value i...
Hi, We started implementing localization framework covering the main artifacts (articles, catalog items, portal,..). Creating initial translations works great and with the help of machine translation, we can speed up the translations quite a bit.Howe...
Hi guys,we are searching for a translation method for journal fields that do not require dynamic translation.We are trying to do it another way with a custom API to a translation service we already have. The idea is to use translated_text for the jou...
In our instance (Yokohama release), when users open Preferences (via the avatar menu â Preferences), they can see options such as Display, Theme, Accessibility, and inside Accessibility there is a toggle called "Reduce motion".For our requirement, we...
Hello i want to translate some words in Service operation workspace but i can't found the key words in Ui_Messages. Can any one know how to do the translating in Sow. Thank you.
Hello! can any one know how to translated the ui actions in the service operation workspace please? I can't found them on sys_ui_message. translated texte!
This post will provide updates on the latest features available in Localization Workspace as well as tips and tricks to help you get the most out of the Workspace. Make sure to keep coming back to read more. Back in May, ServiceNow launched Localiz...
Hi,Can someone help me understand what's difference between the "Partially Translated" and "Translation In Progress" Statuses when looking at artifacts in translation on the Insights Dashboard? For example, if I request a translation of a Catalog Ite...
So, I was in a Customer call the other week and I had another very interesting question "why are translated articles (when translated with the Localization Framework) always generated in a "draft" state?". This is a good question and the answer might...
The Localization Framework... As some of you know, in Quebec we launched the "Localization Framework". Which is a new functionality where you can leverage "artefacts" to identify the translatable elements to action accordingly. Think of LF as an engi...
