This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Zurich. Keep coming back often to see what's added....
Iâm currently working on a ServiceNow instance running Zurich and Iâm facing an issue with Static Multi-lingual Notifications. Iâm reaching out to see if anyone has experienced something similar or knows how to resolve it.In the past, I have configur...
I am looking into the Dynamic Translation capabilities using Microsoft Azure Translation service. One major issue I can see is that the cost of the Azure translation service will quickly get out of hand if the same text is being translated over and o...
So, I was in a call with a customer the other day who are going live with NowAssist in Virtual Agent in a bunch of languages and so they had an ask of "how can we translate some of that static strings that aren't coming from the LLM's?". As usual i...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Working on multi-language instances, a common request is sending emails in various languages. Out-of-the-box, ServiceNow does not support this. I have create...
Now that the Tokyo release is out and people have started to play around with UIB for a few releases and started to learn it's intricacies, it's time to start going through how translations with this new UI concept (we internally called "Project Pol...
So, the mobile app with regards to translations is an area that's been a bit different for a little while now. In that, it's UI level translations (think the text strings that are part of the app itself) have been (and continue to be) packaged in the...
Hello, i have been working on the localization framework for some hours. what struggling me is when request a translation on catalog item or knowledge article, the LFRITM and LFTASK assign to is always point to a group manager, which we setup in loca...
Hey!I'm trying to use localization framework and dynamic translation to translate knowledge articles. Basically I want to tasks for all new KB articles and want to be able to bulk translate all the current knowledge articles. And of course, build a t...
Hi, We started implementing localization framework covering the main artifacts (articles, catalog items, portal,..). Creating initial translations works great and with the help of machine translation, we can speed up the translations quite a bit.Howe...
Hi All,we are migrating to SOW and observed that Dynamic Translation toggle on chat window is coming as false/disabled.Earlier, we were on Agent Workspace and it is working absolutely fine fine. Could you please help in confirming which configuratio...
Hello, I just want to know that the Dynamic translation globe icon in the live agent chat window is available for all the agents by default.But is it possible to restrict this option to enable or disable the dynamic translation for only some queues?A...
I have implemented Hub and Spoke architecture for Localization framework. The key problem I came across is when the value of the field is changed. For example: Catalog Item has Name and short description field. When we create a new record and then re...
Hello Experts, I want to translate the knowledge article once it is published , how can I achieve this ?? Is there some automation script which can be triggered once the existing articles are updated/published to translate in all the languages. Addi...
Can checklists in an HR task be translated? I would think not since they are created from a template that is just a JSON. But maybe there is a workaround someone has found? like adding a gs.get message to the ng-for that displays the checklist or som...
