Internationalization & Localization
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Activity in Internationalization & Localization

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Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Australia. Keep coming back often to see what's add...

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  • Agent Workspace
  • Configurable Workspace
  • CSM
  • HR Service Delivery
  • HRSD
  • ITSM
  • ITSM: General
  • Mobile
  • NOW Platform

Resolved! How to translate a 'Field message' on a 'Catalog UI Policy Action'?

On a record producer there is a 'Catalog UI Policy Action' that outputs a message on the form using the 'Field message' value.Have been asked to translate the value displayed on the form from English to German. I have tried sys_ui_message, sys_transl...

  • Question

Static Translated Notifications not generated, no entries in Email Log

I’m currently working on a ServiceNow instance running Zurich and I’m facing an issue with Static Multi-lingual Notifications. I’m reaching out to see if anyone has experienced something similar or knows how to resolve it.In the past, I have configur...

  • Question

Need to translate the mobile app? - check this

So, the mobile app with regards to translations is an area that's been a bit different for a little while now. In that, it's UI level translations (think the text strings that are part of the app itself) have been (and continue to be) packaged in the...

  • Article

Need Dynamic Translation on Variables in forms? - check this

Last week I had a super interesting call with an international customer, where they needed to be able to allow their agents the ability to read submitted variables on their requests to aid fulfilment. Which makes perfect sense, because we have the ab...

  • Article

ServiceNow University Is Now in Arabic

ServiceNow University Is Now in Arabic  No more learning in a language that isn't yours.    ServiceNow University is now available in Arabic. No translations. No workarounds. Your language. Your community. Your way.    Why This Matters    For years, ...

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Need to translate a Portal? - check this

This post has been updated to reflect multiple feature requests I've had since I originally posted this. The artifact now searches through multiple different aspects of a portal - Taxonomies, Topics, Menu's, Content Experiences, Themes, Footers & Hea...

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Need to translate a form? - check this

This is a brand-new prototype artifact, on the medium to hard level of complexity.   When I first started dabbling with translations in the platform (over 12 years ago now) I actually thought that field labels and choices were the easiest of the area...

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Need to translate a Guided Tour? - check this

For those reading this just after the Christmas break, I hope you all had a good one and a happy new year. Just before the holidays my team and I were asked "how do you translate a Guided Tour?", so we put pen to paper and made another PoC Localizat...

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Dynamic Translations | Notifications

Hi Team, Is there a way to dynamically translate case updates (for example, agent comments) in ServiceNow and send them in the contact’s preferred language? For example, if an agent works in English and the contact’s preferred language is German, we ...

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