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Internationalization & Localization
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Activity in Internationalization & Localization

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Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Australia. Keep coming back often to see what's add...

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Need to translate a Guided Tour? - check this

For those reading this just after the Christmas break, I hope you all had a good one and a happy new year. Just before the holidays my team and I were asked "how do you translate a Guided Tour?", so we put pen to paper and made another PoC Localizat...

  • Article

Dynamic Translations | Notifications

Hi Team, Is there a way to dynamically translate case updates (for example, agent comments) in ServiceNow and send them in the contact’s preferred language? For example, if an agent works in English and the contact’s preferred language is German, we ...

  • Question

Unable to show expected translation in workflow_state field

In ServiceNow Knowledge Management, when pressing the [Publish] button, the workflow_state field is expected to display 'レビュー' (Review) in Japanese, but instead it shows '審査' (Examination). The Choice field is configured to display 'レビュー' for the Jap...

  • Question

Everything you ever wanted to know about the 5 translation tables

I've recently been seeing quite a few questions posted asking how the 5 UI translation tables work (in-fact some questions suggesting it's 3 or 4 tables rather than 5). I can assure you, it is 5. So let's go through each of them, how they work, why t...

  • Article
  • Multiple Versions

Need to translate a form? - check this

This is a brand-new prototype artifact, on the medium to hard level of complexity.   When I first started dabbling with translations in the platform (over 12 years ago now) I actually thought that field labels and choices were the easiest of the area...

  • Article

Need to translate Taxonomy Topics? - check this

Problem Statement The AIS (AI Search) Topic Search widget in Employee Center returns no results or incorrect results when users search within taxonomy topic pages, particularly impacting multilingual deployments. The search works inconsistently — fun...

  • Article

Localization framework - automatic translation

Hi everyone, I'm new to serivcenow in general and I'm setting up the Localization Framework on a single developer instance (Zurich release) and I'm getting a "Failed to request translations" error when clicking the "Request Translations" button on a ...

  • Question

Indonesia - Localization Enablement Support

Hi,   I'm planning to activate the indonesia language into ServiceNow Portal. What are the step by step approaches I should follow to enable the language in the platform.   Based on My understanding I followed below steps: 1. Enabled the plugins com....

  • Question

Need to translate a Portal? - check this

This post has been updated to reflect multiple feature requests I've had since I originally posted this. The artifact now searches through multiple different aspects of a portal - Taxonomies, Topics, Menu's, Content Experiences, Themes, Footers & Hea...

  • Article

Extending the Localization Framework to Portal Announcements

The Localization Framework... As some of you know, in Quebec we launched the "Localization Framework". Which is a new functionality where you can leverage "artefacts" to identify the translatable elements to action accordingly. Think of LF as an engi...

  • Article

(Static) Multi-lingual notification support

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   Working on multi-language instances, a common request is sending emails in various languages. Out-of-the-box, ServiceNow does not support this. I have create...

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