Internationalization & Localization
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Activity in Internationalization & Localization

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Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Zurich. Keep coming back often to see what's added....

  • blog
  • Agent Workspace
  • Configurable Workspace
  • CSM
  • HR Service Delivery
  • HRSD
  • ITSM
  • ITSM: General
  • Mobile
  • NOW Platform

(Static) Multi-lingual notification support

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   Working on multi-language instances, a common request is sending emails in various languages. Out-of-the-box, ServiceNow does not support this. I have create...

  • Article

Need to translate a form? - check this

This is a brand-new prototype artifact, on the medium to hard level of complexity.   When I first started dabbling with translations in the platform (over 12 years ago now) I actually thought that field labels and choices were the easiest of the area...

  • Article

article not moving to draft state using localization frame work

While trying to publish a translated article from localization framework(sn_lf_comparison_ui page), the article is moving to auto publish state instead of draft. The requirement is to move the state to draft so that further modification can be done a...

  • Question

Translation capability for Email Composer

Do we have translation capability exist while using Email Compose in the HR Workspace? OR will ServiceNow able to translate the email on-demand based on the receiver's preferred language?

  • Question

Localization Workspace - Q1 2026 Release | March 2026

We're excited to share what's new in Localization Workspace as part of our first quarterly release in 2026. This release sees the addition of two guided tours, brings greater control over tracking requests, smarter scheduling, and the foundation for...

  • blog
  • Due dates
  • Glossaries
  • Guided Tours
  • Intelligent due dates
  • Localization Workspace
  • March 2026 Release
  • Terminology
  • Translation Method

Need to translate a Portal? - check this

This post has been updated to reflect multiple feature requests I've had since I originally posted this. The artifact now searches through multiple different aspects of a portal - Taxonomies, Topics, Menu's, Content Experiences, Themes, Footers & Hea...

  • Article

Resolved! Multilingual Search for Catalog Items in Employee Center

Our goal is that when a user has English selected as their language and searches for a catalog item using German terms, the item should still appear in Employee Center Currently, search results are returned based on the users selected languageFor exa...

  • Question

Need Dynamic Translation on Variables in forms? - check this

Last week I had a super interesting call with an international customer, where they needed to be able to allow their agents the ability to read submitted variables on their requests to aid fulfilment. Which makes perfect sense, because we have the ab...

  • Article

Static Translated Notifications not generated, no entries in Email Log

I’m currently working on a ServiceNow instance running Zurich and I’m facing an issue with Static Multi-lingual Notifications. I’m reaching out to see if anyone has experienced something similar or knows how to resolve it.In the past, I have configur...

  • Question

Resolved! Enable auto creation of localization tasks/ritms

Hi, how to enable auto creation of localization tasks/ritms which uses machine translation for portal content, kb, catalog items #localisationframework #machinetranslation #dynamictranslation

  • Question
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