Internationalization & Localization
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Activity in Internationalization & Localization

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Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Australia. Keep coming back often to see what's add...

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Need to translate a form? - check this

This is a brand-new prototype artifact, on the medium to hard level of complexity.   When I first started dabbling with translations in the platform (over 12 years ago now) I actually thought that field labels and choices were the easiest of the area...

  • Article

Need to translate Taxonomy Topics? - check this

Problem Statement The AIS (AI Search) Topic Search widget in Employee Center returns no results or incorrect results when users search within taxonomy topic pages, particularly impacting multilingual deployments. The search works inconsistently — fun...

  • Article

Localization framework - automatic translation

Hi everyone, I'm new to serivcenow in general and I'm setting up the Localization Framework on a single developer instance (Zurich release) and I'm getting a "Failed to request translations" error when clicking the "Request Translations" button on a ...

  • Question

Indonesia - Localization Enablement Support

Hi,   I'm planning to activate the indonesia language into ServiceNow Portal. What are the step by step approaches I should follow to enable the language in the platform.   Based on My understanding I followed below steps: 1. Enabled the plugins com....

  • Question

Need to translate a Portal? - check this

This post has been updated to reflect multiple feature requests I've had since I originally posted this. The artifact now searches through multiple different aspects of a portal - Taxonomies, Topics, Menu's, Content Experiences, Themes, Footers & Hea...

  • Article

Extending the Localization Framework to Portal Announcements

The Localization Framework... As some of you know, in Quebec we launched the "Localization Framework". Which is a new functionality where you can leverage "artefacts" to identify the translatable elements to action accordingly. Think of LF as an engi...

  • Article

Dynamic Translations | Notifications

Hi Team, Is there a way to dynamically translate case updates (for example, agent comments) in ServiceNow and send them in the contact’s preferred language? For example, if an agent works in English and the contact’s preferred language is German, we ...

  • Question

(Static) Multi-lingual notification support

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   Working on multi-language instances, a common request is sending emails in various languages. Out-of-the-box, ServiceNow does not support this. I have create...

  • Article

article not moving to draft state using localization frame work

While trying to publish a translated article from localization framework(sn_lf_comparison_ui page), the article is moving to auto publish state instead of draft. The requirement is to move the state to draft so that further modification can be done a...

  • Question

Translation capability for Email Composer

Do we have translation capability exist while using Email Compose in the HR Workspace? OR will ServiceNow able to translate the email on-demand based on the receiver's preferred language?

  • Question

Localization Workspace Release Updates

This community post will be used to communicate all new features that are added to Localization Workspace on a quarterly basis and will be updated with each release.   ServiceNow's June 2026 release | Localization Workspace   Download the latest ver...

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Resolved! Multilingual Search for Catalog Items in Employee Center

Our goal is that when a user has English selected as their language and searches for a catalog item using German terms, the item should still appear in Employee Center Currently, search results are returned based on the users selected languageFor exa...

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