Hi all
We're using CSM/FSM Configurable Workspace for both Incidents and Cases. I would like to have the mini Email client active by default in the Compose section of a record. At the moment the Email tab only appears when an agent clicks the reply button on an Email in the activity stream.
Is there a way to activate this by default?
We're running Vancouver.
Thank you for your help!
Cheers
Simon
Hi @Simon38 ,
I was able to get the email into the compose component by doing the following.
1. Navigate to Now Experience Framework > UI Builder
2. In the Experiences select : CSM/FSM Configurable Workspace
3. Select CSM default record page
4. Duplicate and create your variant
5. Select Activity Stream Compose
6. On the right side of you screen navigate to Advanced
7. Hoover over "Show email mini compose" and click on the pencil icon and select "use static input"
8. Select Always
9. Click "Save" (Top Right)
10. Navi gate to Settings and set active to true
Maybe someone will be able to advice in a better/easier solution but if that helps please mark my answer as correct / helpful!
Cheers
Similar issue to above, our 'CSM default record page' is currently set to inactive. Can you explain the process on what we would need to do in order to achieve the same? We're currently on Washington
