Since last two months we are intermittently seeing issues where users, both the Fulfillers and End users, are not receiving ServiceNow notifications, though the email logs show sent. We tried disabling assignment notifications for few Fulfiller groups that had higher no. of fulfillers to reduce the count outbound notifications, for a couple of days we did not see any alert for exceeding limit, but the following week we were back to where we started. As per exchange team this is because ServiceNow notifications are breaching outgoing limit of the mailbox and they can't exceed the outbound limit due to security restrictions. Any suggestions/ directions to handle this situation would greatly be appreciated.
