Resolved! Module navigation in ATF
Hi, In ATF i want to add a step like open specifications.list while using application navigator there r product specification, service specification modules but how to open whole specifications.list using ATF.
Forum Posts
How to enable Demand Management and Customer Service management in my instance(mycyient.service-now.com)
How to enable Demand Management and Customer Service management in my instance (mycyient.service-now.com) demand workbench and if any charge will be there for this ?
Resolved! How to hide portal footer for the group doesn't want to see.
Hi, I'd like to know how to hide portal footer for the group doesn't want to see.That footer shouldn't be displayed for that group. Could you give me some advise? Thank you.
Create new sla for catalog
Hi All, I want to create new sla for catalogs,please help how to create SLA. Regards, Naga
How to set existing form view in Agent Workspace?
Hello, Can we set the forms with existing views? If no I have to set the fields, section and related lists with same as existing view. Also client scripts should work as existing view. Regards, Mahesh.
Agent Workspace, want to display compose section
Hey, I want to have the Compose section automatically always be displayed when opening a new ticket. So I dont have to change this manually each time I open a ticket (see the red arrow) I suspect that this might be possible by changing User Prefer...
Roles required to raise a Case for an account linked via Account to Account Relationship
Hi all, We have Account 1 and Account 2 Created a Account to Account Relationship type and a Relationship record. Account From: Account 1 Account To: Account 2 Contact with Case Manager/Customer Admin role from Account 1 is not able to raise a case f...
Configuring Manager Workspace
Changing Manager Workspace (WFO) Where/how can I change the Manager Workspace (WFO) for Amy Jones? I have tried following the steps that we use for editing Agent Workspace but I cannot see any options (App Shells) for Manager Workspace. I am trying t...
Is it possible to do a mass closing of the Incidents with specific assignment group, These are not worked by any group and need to be Resolved with no action. Is there a way to setup auto-closure on these as well? That way when they come in, they au
Is it possible to do a mass closing of the Incidents with specific assignment group, These are not worked by any group and need to be Resolved with no action. Is there a way to setup auto-closure on these as well? That way when they come in, they aut...
License model for CSM Application
We are preparing for a customer to be onboarded in to ServiceNow CSM application. Customer has a B2C business model and we are planning to propose the Consumer model to manage customer details.With the Consumer entry created for every customer part o...
One or more of your custom applications is not mapped to subscriptions. Go to Subscription Management to map your applications to your purchased subscriptions
I am installing CSM and ITSM related plugins and this message presents itself in the plugin installation page. I did not create or install any custom applications, so I'm a bit confused as to what the platform is telling me. I reviewed this doc o...
Resolved! Error message in Agent workspace and not able to edit the form
When I open few forms (not all), I am getting a error message " This form has not been configured for Workspace. To edit the form, select a different type of record, or contact your administrator." How to fix this.
Mobile Agent licence type
HI, We have a doubt with the type of license used for Mobile Agent, according to what we have read this APP uses FCM type licenses, but the role that users must have is wm_dispatcher, which has inheritance from role sn_customerservice which is a CSM ...
Resolved! In List View, how can a user be able to close/cancel multiple case records at once.
We have a requirement that in list view, user should be able to change status of bulk cases to Closed/Cancelled. I am getting Security Constraints error when I try to edit status field from list view even as admin. So is it possible to close/cancel c...
Resolved! How to create Problem Task automatically when problem record is moved to Root cause analysis state using flow designer ?
How to create a Problem Task and populate description of problem automatically when problem record is moved to Root cause analysis state using flow designer ?
