Record Producer Variables on Catalog Task using flow designer
Hi, Can you help me how to show the Variables (Form Fields) of a Record Producer Ticket on your Catalog Tasks? I'm using Flow Designer. Thanks
Forum Posts
Resolved! Reporting Question: Collect a report that has number of assigned to changes and what routes?
We have a General Incident form that is used almost exclusively by our user population and our tier 1 support teams handle routing to the appropriate teams. We're looking to create a report based on 1.) the number of groups that incidents are assign...
Resolved! How to change default assignment group for Cases
Hi all, I have searched high and low and cannot find what I am looking for. Posting here to see if anyone can assist. We have two teams utilizing CSM, we have data partitions in place so they cannot see each other's tickets, groups, services, etc. ...
Twilio connection Snow error
HiI am setting up a virtual phone number for Twilio to call someone on my Snow account.The call can now be received, but the following error will be reported.I checked in Twilio's Documents for the following reason:Media connection failed/Media activ...
Add breakdown to PA widget with type = Time Series
Hi, Is it possible to add a breakdown to a Performance Analytics widget with Type = Time Series? I am trying to create a report that shows three line graphs pertaining to the average, minimum and maximum resolution time of records per day. I already ...
Certification attachment
Hello, Can anyone guide me how can I attach my certification in partner portal Thankyou!
User profile - date time format
Hi all I'm trying to play with user profile datetime format, but I'm wondering why is there only few formats in the profile's window, as shown in attached picture... Could anyone help me ? Where could I configure anything for having more date time f...
Resolved! PDI - CSM Case table is missing the business service field/column
Hello Everyone,I have installed the Customer Service Mangement plugins in a PDI running with Tokyo release and I noticed the table case table [sn_customerservice_case] is missing the business_service field/column. I've checked with a couple of collea...
Restrict Report Sharing access
Hello, I'm trying to restrict access for some users to share reports. They should still create reports for their needs but want to disable the Sharing icon for them so that no reports can be shared.These users have only report_user role assigned to t...
Resolved! How to display a progress bar for file upload on Service Portal?
Hi All, I have built a portal form using record producer to collect requests from internal customers. One of the issues we have is that the Portal doesn't display a progress bar when users upload files. You don't really know if the browser picked up ...
How to Hide UI Action using client script.
Hello Experts, I have a requirement to Hide some OOB UI actions from workspace View in Both Classic UI and CSM Configurable Workspace UI. I Know i could do that using 'UI action Visibility' by Excluding the UI action from Workspace View or Add a 'con...
How to get records using sysparm_limit and sysparm_offset in Scripted REST API
Hi everyone,I have created scripted rest api to get case records from my case table and here i am unable to get records using sysparm_limit and sysparm_offset query parameters.I have more than 100k records in table to send third party team everyday,....
Need to prevent a catalog task from closing when certain variables are not anwered.
Hello -Currently I am trying to do something I haven't done in the past. have a colleague who has created a catalog item and a new workflow and on one of the TASKs in the workflow, they want it to be stopped from being Closed Complete if certain par...
Single score card report on dashboard
Hi There, I have created report using single score card report and when I am clicking on the single score its only showing columns of table which I selected while creating report but I wanted to show few columns from other table also in single score ...
How to unlock locked out users
Hi, I get the below error in an incoming email log:Skipping script {script}, User {user name} with email {user email address} is locked out The user is active in sys_user table. The email has arrived in to mail server but the ServiceNow sys_email tab...
