How to import a Word file into an existing article to update the same? I don´t want to import and create a new article.

How to import a Word file into an existing article to update the same? I don´t want to import and create a new article. 

Create List that show my Cases and Case Tasks in one view.

Hi, Is there a way to create a list to show both my assigned cases and case tasks in one list. I am creating a custom list but can't figure out how to import both sets of data into one list to view. I have to jump in-between two lists. Is this possib...

making the requested for readonly

I have created one record Producer, in a record producer i have created one variable called the Requested for,  i want to make the requested for readonly when the requested for user belongs to only one location? can someone please let me know how i c...

Inbound email not getting processed

Hello experts,I have a inbound action, when a reply email comes in I am getting the error,the email is coming into the system but it says unable to locate the record that it is related to. Thanks in advance for your inputs.!

How can we show sold products added on parent account to child accounts?

Can we add all the sold products on one parent account and make them accessible to child accounts?We would like to add all the sold products to one parent account because we don't want to add the same sold product in all the accounts. 

CSM Configurable Workspace "Record Not Found"

I have a simple list on the landing page of my CSM Configurable Workspace with a filter applied to it, when I click on a particular record to open the form for that specific record it says "Record not found". I have another simple list with a filter ...

Can you convert a case to an incident and vice versa?

We have a use case where people working in the business area who will be using case type tickets might need to transfer to IT people who are working in incident tickets. Can these ticket types be converted when needing to transfer? Would that be bad ...

OOB Widgets

I'm trying to configure the csm portal, specifically the "My lists" widget which comes OOB. The problem is that is is almost un-editable. The widget is entirely based off of a script include that is read only and that's where all of the configs are. ...

How can I raise incident as a case in ServiceNow?

追加コメントと作業メモのタブ表示について

顧客に表示する「追加コメント」と、内部の「作業メモ」についてです。 アクティビティ欄に、通常だと、顧客に表示する「追加コメント」と、内部の「作業メモ」の両方が表示されると思いますが、①顧客からのコメントと、「追加コメント」のみ表示するアクティビティ欄②「作業メモ」のみ表示するアクティビティ欄に分ける方法は何かありますでしょうか？

How to add new widgets in Configurable Workspace(CWS).

I need to add two new widgets under Record Information in Configurable Workspace(CWS) on case form. How to add new widgets. Can anyone help me on this..? Thanks in advance.. 

Creating a Trend report to show state changes over a period of time

Hi SNC Has anybody out there created a PA Graphical report that shows the trend of Cases in different states over say a week. What we would like to see is a trend report that shows on Monday we had 12 case in Awaiting Info state, 24 in Open etc on Tu...

Customer Service Demo Data install

Hello all,  We have just installed Id: com.snc.customerservice.demo on a non production environment after the installation of com.sn_customerservice . We would like to navigate through the module with the demo data. Where can we find the according de...

Employee Center search is not showing case record/details when searching for case number.

Hi, If possible I was wondering if anybody knows why we are getting the following issue. When raising a request as a requester in the employee center, it raises a case, and when I go to the 'my requests' menu option, I can see the case number and its...