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Resolved! Substatus for case status awaiting info

I have a requirement to adhd Substatus for case status awaiting infoSimilar to incident,status: awaiting infosubstatus: awaiting user or awaiting other reason is for internal grouping to see what is awaiting user and what is awaiting info in related ...

Daniela18 by Tera Contributor
  • 1900 Views
  • 4 replies
  • 1 helpfuls

Resolved! Some page templates are on "Read only" -state in Ui Builder

Hi, I'm building CSM agent workspace on Ui Builder. What's the reason some page templates are on "read only" state. For example I'v been configuring landing page with no problems, but when I try to configure list-page, Ui Builder says "Read-only.The ...

Miikka_M by Tera Guru
  • 2747 Views
  • 3 replies
  • 3 helpfuls

Unable to add terms and condition in contract

When I try to add terms and condition in contract it will showing null instead of showing details it not happen in not only one environment I tried different environment as well and when I click on build terms and condition it showing "Terms and Cond...

Sample code for onChoiceCreate Transform Map script

Hi There,  I am trying to use onChoiceCreate transform script to create choices for the field, but need help with the sample code for the below syntax,var e = new GlideEvent("myimport_ChoiceCreate", action, value, "");e.insert(); What we should be pa...

CSM scenario

Hi,Can anyone provide me practical examples on CSM  Thank You. 

Resolved! General Help with surveys and users

Hello All, A simple question that I'm stuck on and couldn't find an answer to.I created a Survey that is sent to Contacts in the ServiceNow system (they get a mail with a link to the survey)when they open the survey a Survey instance is created.is th...

Max Beil by Tera Contributor
  • 826 Views
  • 4 replies
  • 1 helpfuls

Knowledge Base article body font changes

Hello everyone,How do we configure the heading style options in the body of a knowledge base article? For Example 1: If I select the heading style 'Heading 1,' I want the font to be automatically set to "Times New Roman" and the font size to be set t...

Aditya37 by Tera Contributor
  • 799 Views
  • 1 replies
  • 0 helpfuls

Dot walked field values are not Visible on the list layout

Hi Team, I have a field "Interaction Source" on the Case table and there is another table called "Messages" which have a relationship with Case table.And in the list layout of Messages table I'm displaying the "Interaction Source" field by Dot walkin...

Resolved! KCS Process Adherence Review

We are improving the frequency and quality of using KM in support analyst's workflow. Also, want to incorporate it into Coaching program. Do ServiceNow have KCS PAR plug in? If yes, has anybody used it and would like to share the experience?

PAWAN K by Tera Contributor
  • 2289 Views
  • 17 replies
  • 14 helpfuls